Philips · 1 month ago
Customer Success Manager (York, PA)
York, Pennsylvania, United States
Full-time
Onsite
Mid, Senior Level
$92K/yr - $147K/yr
5+ years expPhilips is a health technology company dedicated to providing quality healthcare for all. The Customer Success Manager will drive customer success and service delivery excellence across healthcare facilities, ensuring high-quality support and fostering strong client relationships.
B2BConsumer ElectronicsElectronicsLightingWellness
No H1B
Responsibilities
Lead the service engagement with the customer by coordinating, communicating, and facilitating the execution of customer success programs, managing timelines and deliverables for seamless integration with business objectives
Drive the execution of customer success strategies, ensuring alignment with customer goals and the achievement of key performance indicators across all Philips modalities, products, services, and solutions
Communicate complex customer feedback and strategic recommendations to senior leadership, ensuring that customer insights inform business decisions and product development
Define and monitor service performance metrics and performance standards, conducting regular evaluations to ensure that targets are met and identifying areas for improvement
Advise and guide customer through daily issue management and resolution, as well as implement strategic initiatives for operational improvement
Advise service resources effectively across projects, balancing priorities and ensuring the delivery of high-quality service support
Build customer loyalty through tactical, operations-focused incident management
Assess and improve customer engagement and satisfaction metrics, leveraging data-driven insights to identify opportunities for enhancing customer experiences and outcomes
Implement processes and technologies to enhance operational efficiency and effectiveness, driving continuous improvement in service delivery with the customer
Resolve escalated customer issues and conflicts using advanced problem-solving and negotiation skills for timely, satisfactory outcomes
Qualification
Required
5+ years of customer facing experience within healthcare and with routine client interaction as a customer success or account manager
5+ years' experience and understanding of Healthcare Radiology / Medical Imaging equipment
Proficiency in creating and delivering presentations to key stakeholders and executive leaders
MS Office (Excel and PowerPoint skills are a must)
Comfortable facilitating tactical meetings
Well versed in data analysis and reporting
Bachelor's degree or equivalent years of related work experience
Excellent communicator (listening, presenting, concise verbal skills)
Strong interpersonal skills (build and maintain strong relationships)
Well-organized multi-tasker, skilled at working with tight deadlines
Establishing priorities, using sound judgement to make decisions and find solutions
Take initiative to diffuse tense situations if needed
Must be flexible on working hours to mirror customer time zones
Must be able to travel to customer locations
Must be located within one hour of a major airport
Preferred
Understanding of healthcare service metrics
ITIL and/or Customer Success certification
Benefits
Annual incentive bonus
Sales commission
Long-term incentives
Generous PTO
401k (up to 7% match)
HSA (with company contribution)
Stock purchase plan
Education reimbursement
Company
Philips
Philips is a technology company that operates in various fields, including healthcare, consumer electronics, lighting, and home appliances.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4.23BKey Investors
EXOR N.V.Bill & Melinda Gates FoundationInnovative Health Initiative
2025-03-19Post Ipo Equity
2024-05-23Post Ipo Debt· $756.82M
2023-11-07Grant· $44.6M
Leadership Team
Neil Mesher
CEO and SVP, UK and Ireland
Recent News
2026-01-22
2026-01-22
Company data provided by crunchbase