El Rio Community Health Center · 3 months ago
Medical Office Receptionist - Congress - Internal Medicine
Congress-Robert Gomez Health Center, 839 W. Congress St., Tucson, Arizona, United States of America
Full-time
Onsite
New Grad, Entry Level
$15.75/hr - $20.27/hrEl Rio Community Health Center is a non-profit Federally Qualified Health Center dedicated to providing quality healthcare. The Medical Office Receptionist plays a vital role in supporting clinical operations by performing clerical duties, managing patient interactions, and ensuring compliance with health standards.
FitnessHealth CareWellness
Responsibilities
Performs and/or completes all clerical and non-clinical assigned duties, tasks, responsibilities and assignments for a Medical Office Receptionist within reasonable time frames while meeting established rates of performance for the position; ensuring the highest standards of excellence and the lowest ~~of~~ error rates in performing assigned duties
Maintains proficient skill levels that meet defined performance expectations for a Medical Office Receptionist, as evidenced by successful completion of competency skills evaluations for this position on an annual basis
Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures to include, but not limited to: work areas, workstations, hand washing, etc. as required for a Medical Office Receptionist
Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards for a Medical Office Receptionist
Maintains patient confidentiality by controlling the environment and information being disclosed to authorized individuals ensuring HIPAA and corporate compliance requirements at all times
Understands and complies with all organizational Code of Conduct standards, Policies and Procedures, Standing Orders, and Service Excellence requirements (AIDET) at all times with all patients, visitors, and employees
Ensures a work environment safe and free from hazards; immediately addresses or informs management of safety issues or hazards; adheres to Health and Safety Policies and Procedures
Participates in all safety programs, which may include assignments to an emergency response team
Demonstrates at all times a professional attitude and acceptable job performance for all clerical and non-clinical duties, tasks, responsibilities, and assignments for this position at any El Rio Health location or assignments that supports the operational needs of El Rio Health and as assigned by organizational leadership
Prepares and maintains the front desk/reception area for receiving patients, maintaining a clutter-free professional workstation
Completes and documents all of the required patient information related to eligibility, insurance verification, and demographic data, as well as, documents patient responses and the employee’s actions into the Electronic Practice Management (EPM) program prior to patients seeing a provider
Schedules and manages patient appointments, both in person and by telephone, assists patients at kiosks, while expressing and demonstrating a supportive and positive attitude at all times
Notifies back office staff when walk-in patients present needing a medical assessment
Ensures that patients and visitors are consistently informed of nurse/provider wait times
Evaluates problems, situations, or issues presented to the employee for priority needs, resolving the problem effectively and in a timely manner using critical-thinking and problem- solving skills appropriate to the position and authority for a Medical Office Receptionist
Ensures that all communication with a patient is completed in a proactive, positive, and effective manner that promotes the patient’s compliance with scheduled appointments
Generates and provides a diverse set of reports as assigned or requested, by using available reporting programs linked to organizational software databases, programs, or systems
Communicates with Providers and staff any reported outstanding items for tasking and completion by the appropriate and responsible individuals
Ensures a work environment safe and free from hazards; identifies and reports safety issues or hazards and immediately addresses or informs management, adheres to Health and Safety Policies and Procedures
Consistently acknowledges and greets patients/visitors in a warm professional manner by maintaining eye contact, and a friendly professional smile
Communicates effectively through written, verbal, and interpersonal skills as applied when interacting with patients or visitors, employees, and internal/external clients or representatives, successfully conveying and exchanging information in a positive manner
Demonstrates self-initiative by being aware of work environment and acts, as a team player, to assist co-workers and others
Maintains and displays a respectful and positive attitude
Serves at all times as a positive and effective role model to patients, co-workers, employees, and students
Participates in a learning environment by being willing to train and learn from other employees, gaining new skills and knowledge to enhance and improve the quality of service provided to employees, as well as all internal/external clients or representatives
Accurately handles all cash, checks, or bankcards for payment; completes check and bankcard transactions according to established procedures; collecting copayments and coinsurance amounts from patients, ensuring issuance of required receipts for all funds received and transactions
Maintains sufficient amounts of change in cash drawer, balancing assigned cash drawer and receipts with consistently high level of accuracy at all times; documenting and communicating any discrepancies with a cash drawer balance
Prepares daily account deposit documents; confirming all currency and deposit totals in compliance with all established cash handling policies and procedures
In accordance with policies and procedures ensures that documentation of hours worked is completed accurately, as well as signed-off/approved in a timely manner
Through structured learning, peer mentoring and ongoing training opportunities employees must be able to demonstrate an understanding, knowledge, and computer mastery of all El Rio Health systems and programs
Participates in continuing education and organizational sponsored events and committees, understanding that these activities contribute to employee growth and to the improvement of operations within El Rio Health
Meets and conforms to the operational needs of El Rio Health as determined by management
Qualification
Required
High School Diploma or General Education Diploma (G.E.D)
Current certification in Basic Life Support (BLS) for health care providers
Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment
Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday
If an employee is driving during work hours, the employee is required to possess a valid driver's license and must comply with Arizona vehicle insurance requirements
Preferred
Medical Office certification from an accredited technical program or college
Bilingual (English/Spanish) with the ability to speak, read and write in both languages
Company
El Rio Community Health Center
El Rio Community Health Center improve the health of community through comprehensive, accessible, affordable, quality & compassionate care.
Founded in 1970
1001-5000 employees
H1B Sponsorship
El Rio Community Health Center has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (1)
2022 (2)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
The Cigna Group Foundation
2024-08-05Grant
Leadership Team
Clint Kuntz
Chief Executive Officer
Alexandra Davis MBA, BSN, RN
Chief Clinical Operations Officer
Company data provided by crunchbase