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Disney Cruise Line · 2 days ago

Company Performance Manager

United States

Contract

Remote

Mid, Senior Level

3+ years exp

Disney Cruise Line is dedicated to bringing the magic of Disney to life through exceptional guest experiences. The Company Performance Manager oversees the quality and execution of ship-wide entertainment events, collaborating with various teams to ensure seamless operations and providing leadership to cast and crew.

LeisureTourismTravel

H1B Sponsor Likely

Responsibilities

Provide Leadership and Company Management for multiple performer groups including Mainstage performers, Shipwide performers, Restaurant performers, and Musicians

Inspire and motivate performance, provide leadership, mentorship, training, and onboarding

Create and maintain schedules, manage time sheets, manage personnel files, write and conduct performance reviews, and implement disciplinary actions as necessary

Process pre-approved leave requests, family travel, dining arrangements, and other ship-wide forms

Oversee compliance with Maritime Labor Convention (MLC) 2006 Hours of Rest regulations, ensuring daily corrections in SuperSTAR timekeeping and using the disciplinary matrix when needed

Act as the primary liaison for onboard Athletic Trainers, managing logistics, scheduling, and communication with shoreside teams for the Select Medical Operation

Serve as “leader of leader” for the Entertainment Manager and the entire Family and Adult activities team, ensuring high quality delivery of programs in alignment with standards. Ensure Entertainment Manager is effectively leading and managing their team

Ensure the safe and smooth operation of shows and rehearsals while sustaining and improving show quality in alignment with standards and defined creative intent

Partner with the Stage Manager, Senior WDT, and entertainment officers to ensure consistent performance quality, offering regular feedback and collaborating on improvement opportunities

Collaborate with the Stage Manager, Character Manager, Senior Technician Shipwide, and Senior Costume Technician to ensure the smooth operation of all shows and technical aspects

Oversee shipwide music offerings, ensuring sound quality and the setup of musician equipment in various venues, including outer deck areas, dining areas, and Disney Castaway Cay/Disney Lookout Cay

Partner with Entertainment Technical team on the logistics of musician equipment, background music balance, and costuming needs

Work with the shoreside Entertainment team to provide feedback for script adjustment requests for all ship wide events and coordinate changes for special performances and holiday enhancements

Collaborate with the Entertainment Integration Manager to ensure accurate content for shipwide events is reflected in the Navigator App

Make real-time operational decisions with the Stage Manager regarding weather, technical issues, performer injuries, and costuming challenges

Make immediate operational decisions outside the scope of normal procedures, when necessary, especially in the absence of higher-level leadership or when safety concerns arise

Complete daily reports outlining show quality and any issues needing attention

Monitor guest satisfaction scores and propose improvements, working with the Assistant Cruise Director on event placements to optimize guest flow

Qualification

Entertainment leadership experienceTechnical/theatrical backgroundCoachingFeedback skillsSchedulingPrioritizationMicrosoft Office proficiencyProblem-solving skillsMaritime operationsInterpersonal skillsCommunication skillsLeadership approach

Required

3+ of entertainment leadership experience in a creative, operational, or production-related field including performer management

Strong technical/theatrical background with previous experience in live entertainment, theater, or performance environments; experience in Disney Entertainment Operations, Disney Live Entertainment and/or shipboard entertainment preferred

Proven ability to coach, provide constructive feedback, and manage disciplinary actions while maintaining positive relationships with cast, creative, and production teams

Clear, confident communication and decision-making skills, with the ability to remain calm and focused under pressure, especially in fast-paced, high-stress environments

Excellent problem-solving skills, strong initiative, and the ability to handle multiple demands simultaneously while adapting quickly to changing operational needs

Transparent and open leadership approach, with a focus on integrity, confidentiality, and leading by example

Highly organized with strong scheduling and prioritization abilities, and proficiency in Microsoft Office (Excel, Word, Outlook); ability to quickly learn new software programs and digital platforms

Strong interpersonal skills and respect for performers, with an understanding of their needs and a commitment to maintaining high show quality standards

Familiarity with maritime operations and compliance with industry safety regulations (e.g., MLC 2006) is a plus

Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel

Be willing to follow and perform safety role, emergency responsibilities, and associated responsibilities as specified in the ship Assembly Plan

Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control

If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations

Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)

Complete a pre-employment medical

Obtain a criminal background check

Bring approved work shoes

Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination

Preferred

Bachelor's degree in Theatre, Performing Arts, Entertainment Management, Stage Management, or a related field preferred, or equivalent professional experience in entertainment management

Company

Disney Cruise Line

Disney Cruise Line has made a name for itself as a global leader in hospitality & entertainment & the best cruise line for families.

Founded in 1994

Kissimmee, Florida, USA

10001+ employees

https://disneycruise.disney.go.com

H1B Sponsorship

Disney Cruise Line has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (83)

2024 (63)

2023 (96)

2022 (130)

2021 (30)

2020 (40)