Apply on Employer Site

Northwestern Bank · 13 hours ago

Branch Teller Lead

Chippewa Falls, WI 54729

Full-time

Onsite

Mid, Senior Level

Northwestern Bank is a locally owned community bank that has been serving the Chippewa Valley for over 100 years. They are currently seeking a full-time Branch Teller Lead who will guide deposit staff, manage scheduling, and serve customers with account openings and transactions in a professional manner.

BankingFinancial ServicesLending

Responsibilities

May train new tellers on teller function policies and procedures

Handles particularly complex customer transactions. Assists other tellers with troubleshooting problem situations

Serves customers with their accounts by completing a variety of transactions according to Bank policy and procedure. Accepts and processes deposits, withdrawals, transfer money, cash checks and bonds, fills coin/currency orders. Accepts loan payments, and utility payments. Process the purchase of money orders, gift cards and cashier checks. Buys and sells Canadian currency. Processes cash advances. Enters transaction information into computer and prints receipts for customer giving cash back when appropriate. Transactions may be completed over the telephone

Responsible for Customer Service job duties:

Assisting customers with maintaining their accounts, answering any questions, advising customers of services to better meet their needs, processing stop payments, setting up automatic deductions, as needed, etc

Account opening and/or closing for personal, business checking and savings

Assisting customers with the setup of online banking products, including but not limited to Mobile app, bill pay, mobile deposit, Zelle, Card Valet and electronic statements

Processing and/or verifying incoming and outgoing wires, domestic and international

Ordering checks for Customers and providing back-up with weekly and monthly maintenance of Deluxe products and reporting

Redeeming Savings Bonds

Notarizing documents as needed

May scan work to Proof throughout the day with a daily cash sheet at end of day

Opens, processes and records night deposits. Processes mail transactions, telephone transfers and credit card advances. Cash in savings bonds

Prepares a daily activity summary for deposits. Balances cash drawer according to accepted procedure. Notifies supervisor if there are problems or concerns. Counts cash and runs coin counter as needed, maintains adequate supply of cash on hand. May need to strap cash, roll coin, and sort out mutilated money. Tellers are expected to have no or only minimal variations in cash drawer

Professionally promotes and sells additional Bank services. Recognizes additional customer needs and refers to appropriate department for assistance

Responsible for ordering, selling, and verifying funds from Thillens

May be required to order gift cards and related supplies and keep records

May be responsible for balancing vault cash and coin machine according to established procedures. May be responsible for balancing money order machine at end of day

May be responsible for balancing vault cash and coin machine (inside and drive-up) according to established procedure. May be responsible to assist tellers in looking for bank offages and to keep track of teller offages for each calendar year

May be responsible for maintaining and balancing ATM machine

Performs opening and closing duties according to established schedule and procedures

Knows and strictly follows all security and internal control procedures. Notifies supervisor immediately of any suspicious activity or questionable transactions

May have responsibility for location security duties including enabling security system and opening and closing vaults

May assist customers with safe deposit box requests. Opens and closes safe deposit box accounts, processes payments and other billing activities, etc

Timely completion of required online training courses

May be required to balance and OFAC cashier checks

May need to request or order supplies from Main Bank or other vendors

May need to occasionally test alarms on vault, night deposit, and hand-held devices

May need to clean coin and currency counters and image scanners

Will create teller schedules and approve timecards

May perform quarterly cash surprise counts and verify bait money

Supervises employees reporting to this position

Sets a good example and makes the time to communicate with their direct reports regularly (individually and as a group)

Seeks the input from direct reports on issues affecting their areas of responsibility

Delegates responsibility to their direct reports, where appropriate

Establishes formal means of accountability, provides clear direction, advises of job responsibilities, conducts regular performance appraisals

Counsel employees on conflict resolution and performance issues or concerns, provides training/advice/coaching where appropriate

Initiates disciplinary actions where necessary and according to procedure

Fully understands, embraces, represents and perpetuates the Northwestern Bank culture. Supervisors must actively support the Mission, Vision and Core Values of the Bank and transfer by example, action, and deed the Bank’s culture to all employees

May perform general office duties including answering/transferring phone calls, preparing incoming/outgoing mail, making copies, requesting maintenance service, etc

May need to perform light janitorial duties including, dusting, vacuuming, wet mopping, and light shoveling

Attends teller and other staff and training meetings as required

Other duties as may be necessary to fulfill the responsibilities of this position

Qualification

Supervisory experienceCustomer service skillsBasic mathematical skillsTechnical abilityProfessional demeanorVerbal communicationDetail orientedInterpersonal skills

Required

Must have earned or be in the pursuit of a high school diploma or equivalent program

Must possess a friendly, courteous and professional customer service attitude

Basic mathematical skills (add, subtract, multiply, divide, fractions, percents, decimals)

Technical ability to input and retrieve computerized information

Excellent verbal communication skills for interacting professionally with customers (in both pleasant and difficult situations) and relating to other employees

Ability to maintain the integrity of highly confidential customer and Bank information

Legible handwriting

Ability to deal effectively with time pressures and stress that can change hourly depending on level of customer activity

Ability to carry coin (weighing up to approximately 50 lbs.) and stand for prolonged periods (up to all day)

May need to bend, stoop, and lift to move office materials, retrieve files, and do light janitorial duties