Quantum Surgical · 1 day ago
Network Support Specialist
Miami, FL
Full-time
Hybrid
Mid Level
$90K/yr - $100K/yrQuantum Surgical is a medical robotics company committed to developing innovative cancer treatments. As a Network Support Specialist, you will support network integration between the company’s products and customer imaging systems, provide post-installation support, and engage in pre-sale consulting.
Health CareMedical DeviceOncology
Hiring Manager
Geoffrey ARTIGUES
Responsibilities
Complete training in area of responsibility within allowed time-period. Training is required for changes in existing policies & procedures, for new assignments & for implementation of new policies & procedures
Coordinate with Sales/Clinical, customer resources, and Field Service engineers on go-live date
Identify trends/customer requests/complaints
Leverage FSEs for onsite troubleshooting and manage work order documentation for system installs and repairs
Support commercial team on special projects and assignments as directed by management
Engaging client IT resources directly to facilitate network installations leveraging the PACS, DICOM, and TCP/IP protocols
Own and facilitate rapid completion of new site IT intake questionnaires
Researching and identifying success factors to effectively manage connectivity engagements with customers while optimizing internal resource utilization
Working closely with internal resources as needed to develop and deploy necessary training and technical documentation
Lifecycle management, and procurement of software and hardware assets
Identification, and implementation of industry standards and solutions as appropriate
Serve as a ‘Design for serviceability and escalation liaison’ with the R&D team
Proactively identifying, recommending and/or implementing process improvements and departmental efficiencies
Cooperate actively during Internal and External quality audits as required
Qualification
Required
You hold an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field
You have a proven experience working within healthcare IT environments, with specific knowledge of PACS and DICOM standards
You have a strong understanding of networking principles and protocols, particularly TCP/IP, DNS, DHCP, and VPN configurations
You are proficient with network troubleshooting tools and software
You are familiar with various operating systems (Windows, Linux)
You have excellent problem-solving abilities, strong communication skills
You are meticulous with attention to detail
You have the capacity to work independently or as part of a team in demanding clinical settings
Preferred
You hold relevant certifications (e.g., CompTIA Network+, Cisco Certified Network Associate (CCNA))
You have an experience with various medical imaging modalities
You have clinical aptitude to support procedural-based workflow that the software supports
You have aptitude to support commercial partners in FAQ & troubleshooting content for both internal and external stakeholders
Benefits
Competitive compensation
Company
Quantum Surgical
Quantum Surgical mission is to democratize minimally invasive liver cancer treatment
Founded in 2016
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$49.28MKey Investors
Ally Bridge GroupBpifrance
2021-10-19Series Unknown· $46.53M
2020-06-25Grant· $2.25M
2018-06-03Series A
Leadership Team
Lucien Blondel
Co-Founder & CTO
Recent News
Company data provided by crunchbase