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Mews · 17 hours ago

Fintech Operations Director

New York, United States

Full-time

Hybrid

Director/Executive

$196K/yr - $250K/yr

8+ years exp

Mews is a leading hotel tech company valued at $1.2 billion, specializing in cloud technology for the hospitality industry. They are seeking a Fintech Operations Director to lead and scale their payments and fraud operations, ensuring robust compliance and operational efficiency as the business grows.

Enterprise SoftwareHospitalityHotelProperty ManagementTravel

Growth Opportunities

Hiring Manager

Chris Hannam

Responsibilities

Own and execute the overall fintech operations strategy, ensuring payments, fraud and first-line compliance can scale with our growth

Lead day-to-day payment operations across all rails (cards, SEPA, APMs, wallets), including settlements, reconciliation, exceptions and incident management

Oversee first-line fraud and risk operations – rule design, monitoring and investigations – and drive initiatives that reduce losses while protecting customer experience

Run chargeback and dispute operations, improving recovery rates and keeping scheme and acquirer metrics within agreed thresholds

Lead first-line compliance operations (KYC/KYB, transaction monitoring, sanctions screening, ongoing reviews), partnering with second-line teams on policies, controls and audits

Build and develop a high-performing 15–16 person team (via four direct reports), setting clear priorities, expectations and growth paths

Drive continuous improvement and automation across tools, processes and workflows, using data and KPIs to prioritise what to fix first

Act as a senior operational counterpart to Product, Engineering, Risk, Compliance, Finance and Customer teams on new products, markets and initiatives

Qualification

Operational leadershipPayments operationsFraud managementFirst-line complianceData analysisProcess automationTeam leadershipCommunication skillsProblem-solvingAdaptability

Required

8+ years' experience in operational leadership within payments, fintech or regulated financial services, ideally in a high-growth environment

Demonstrated ability to build and lead teams of ~15+ people, including managers, with clear expectations, feedback and development paths

Proven ownership of payment operations end-to-end: settlements, reconciliation, exceptions and dispute management

Experience leading fraud and first-line compliance teams (KYC/KYB, transaction monitoring, sanctions, investigations) in a regulated context

Track record of using data, automation and modern tooling (including AI where relevant) to improve processes and scale operations efficiently

Strong understanding of payment rails and fraud/monitoring tools, and comfort working across multiple jurisdictions and regulatory regimes

To be eligible for this position, you must be based in one of the following US states: Arizona, California, Colorado, Florida, Georgia, Illinois, Kansas, Massachusetts, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin

Benefits

Participation in our company share program

Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)

Unlimited paid holiday (yes, really)

Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy.

Relocation options available after 1 year

Monthly "EDGE" time - dedicated to Explore, Develop, Grow, and Elevate yourself

Flexible, hybrid working options

One-off home office setup budget to make your workspace your own

Monthly working-from-home and healthcare allowances (•where local healthcare benefits are not in avaliable•)