Apply on Employer Site

Atlantic Vision Partners · 1 day ago

Patient Communication Representative

Forest, VA

Full-time

Onsite

New Grad, Entry Level

Atlantic Vision Partners is dedicated to providing excellent vision care and support to its employees. As a Patient Communication Representative, you will be the first point of contact for patients, ensuring smooth scheduling and providing exceptional customer service over the phone.

Health CareHospital

Responsibilities

Answer incoming calls on a multi-line phone system, responds to inquiries, and makes outbound calls to patients promptly and courteously

Verify personal and insurance information for services and procedures

Schedule appointments and procedures

Reschedule missed appointments and cancellations

Collect and process payments from patients

Complete other functions as requested by management

Qualification

Customer service orientationMicrosoft Office proficiencyJudgmentDependabilityProfessionalism

Required

Excellent judgment, dependability, and diligence

Demonstrated high ethical standards and integrity

Demonstrated accuracy and thoroughness; monitors own work to ensure quality

Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy and diplomacy

Professionalism: displays positive outlook and pleasant manner, does not instigate or participate in office gossip or negativity, keeps commitments, dresses appropriately and is well groomed

Ability to work cooperatively in group situations; offer assistance and support to coworkers, actively resolves conflicts, inspires trust of others, and treats patients and coworkers with respect

Proficiency in Microsoft Office products (Word, Excel, and Outlook)

Willingness to submit to a background check

Exerting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects

Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers

Must have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc

Must be able to be stationary for prolonged periods of time

Executes tasks independently

Learns and memorizes tasks

Maintains concentration/focus on tasks

Performs task in a demanding environment requiring multi-task and prioritize work

Must be comfortable working and interacting with large groups of people daily

Compliance training and testing is required annually and as needed