PsychAssist.AI ยท 2 days ago
Customer Success Engineer
Kalamazoo, MI
Full-time
Onsite
New Grad, Entry Level
$63K/yr - $85K/yrPsychAssist.AI provides cutting-edge AI software designed to streamline the psychology assessment process for professionals. The Customer Success Engineer will serve as a trusted technical resource, assisting customers with setup, implementation, ongoing support, and troubleshooting of PsychAssist.AI's solutions.
Artificial Intelligence (AI)Content CreatorsInformation Technology
Hiring Manager
Chris Barnes
Responsibilities
Resolving technical issues
Providing high-quality customer support
Maintaining network security standards
Ensuring smooth user experiences
Direct communication with clients to understand and resolve their concerns
Fostering customer satisfaction and success
Qualification
Required
Technical support and troubleshooting expertise, including the ability to identify and resolve technical issues effectively
Experience in customer support with a focus on delivering exceptional client service and ensuring a positive user experience
Knowledge of network security principles and practices, including cybersecurity measures to ensure system integrity and data protection
Strong communication and problem-solving skills to address challenges in a dynamic environment
Proactive, solution-oriented mindset with a commitment to customer success
Preferred
Bachelor's degree in a related field such as Computer Science, Information Technology, or Engineering preferred
Familiarity with SaaS platforms or healthcare technology solutions is a plus
Company
PsychAssist.AI
AI Psychology Report Writing Software for Assessment Psychologists.
Founded in 2024
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase