Virginia Farm Bureau Federation · 2 days ago
PC Systems Analyst – Entry Professional
Richmond, VA
Full-time
Onsite
Mid, Senior Level
5+ years expVirginia Farm Bureau Federation is focused on enhancing employee productivity through effective PC systems analysis. The role involves identifying, configuring, and installing personal computing systems while providing technical support and maintaining service levels for technical infrastructure.
Paper & Forest Products
Responsibilities
Gathering business and end user requirements
Analyzing and evaluating personal computing products, devices, and systems available in the marketplace for affordability, compatibility, expandability, and ease of use/support
Installing and configuring PC systems software to optimize performance and integration with client/server applications and info-communications transmission networks
Analyzing functionality and risks for mobile computing devices, including policies and approaches for managing security and data back-up in bring-your-own-device (BYOD) environments
Responsible for providing internal preventive maintenance, testing and repair of computer hardware
Coordinate the installation, maintenance, and support required to maintain a variety of PC’s
Provide technical support and guidance to the technical teams within IS and the user community at large and the best practices deployment and use of the desktop environment
Responsible for building, deploying, and supporting the desktop environment based on best practices
Maintain Service Levels for technical infrastructure (up and running)
Manage corporate desktops according to IS established best practices
Design, test, & validate desktop OS and application deployments
Research, test, and implement OS and application patches and hot fixes
Manage issues without having to escalate desktop or Office 365 issues to another level
Bridge the desktop environment and the server environment
Maintain and support for PC hardware and printers/copiers
Maintain and support all remote access points to the VFB network. This includes keeping up to date on best practices for remote access
Responsible for the logical & physical support of all network printers
Support desktop applications
Troubleshoot desktop security issues
Respond to Service Desk issues and escalations based on established service levels
Support Windows remote users
Communicate and respond to customer inquiries and requests based on established service levels
Use personal and communication skills to draw technical information out of a non-technical client
Pursue new educational opportunities and contribute to the IS Wiki information database
All other duties as assigned
Serves as a member of the IS Incident Management support team
Qualification
Required
MCP (Microsoft Certified Professional) or equivalent
A+ certification
5 plus years of desktop administration experience
High School Diploma or equivalent
Knowledge of Microsoft networking, to include TCP/IP and name resolution
Strong knowledge of desktop and laptop hardware
Good knowledge of printers, copiers and fax machines
Good oral and written communication skills
Proficient in Office 365 Applications
Some knowledge of Microsoft Servers
Good troubleshooting skills
Excellent customer service skills
Excellent communication and interpersonal skills
Preferred
Microsoft 365 Certified: Modern Desktop Administrator Associate
Benefits
Ongoing job development and support in all roles
Paid training and continuing education reimbursement
Medical and dental insurance available on your first day
Generous employee 401K contribution
Excellent Paid Time off (PTO) plan
And more
Company
Virginia Farm Bureau Federation
Virginia Farm Bureau's mission is to protect and enhance the future of Virginia agriculture and our rural communities.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase