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Gesa Credit Union · 18 hours ago

Recovery Specialist

South Richland HQ - Richland, WA 99352

Full-time

Onsite

Mid Level

$24/hr - $42.83/hr

3+ years exp

Gesa Credit Union is a community-focused financial institution that values its people. The Recovery Specialist will be responsible for resolving charged-off accounts through member interaction and collaboration with third-party agencies, while ensuring compliance with security and privacy policies.

CreditFinancial ServicesLending

Growth Opportunities

Responsibilities

Perform all responsibilities in accordance with Gesa’s security and member privacy policies and procedures

Provide informed, professional, and accurate assistance and support to all team members and membership

Contact members via outbound/inbound phone calls and other means of communication to negotiate account resolution and accurately input and document actions within the collection systems while maintaining company performance and productivity standards

May be required to support other recovery work queues to facilitate teamwork in the department

Escalates calls to lead or senior team members and members of management as needed

Maximize the collection and/or recovery of Credit Union assets from delinquent and charged-off accounts

Will assign accounts, communicate and liaison with our third-party collection vendors

Work closely with internal legal counsel and external legal counsel on accounts selected for potential litigation

Maintain accurate and complete records of all collection and recovery activity

Adhere to provisions as set forth in the Gesa Collections Policy and all relevant regulations

Ensure all bankruptcy documentation and communication is referred to the Bankruptcy Specialist in a timely manner

Must understand and perform Bank Secrecy Act (BSA) functions, as applicable to job responsibilities

Attend credit union training sessions, conferences, or seminars as approved by supervisor. Maintain awareness of policies and regulations related to duties and responsibilities

Follow up on accounts in a timely matter according to current procedures

Analyze the financial situation of delinquent borrowers; make recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful

Stay up to date on trends in loan underwriting contributing to delinquent/charged-off loans and other pertinent areas which may impact collections

Qualification

Third party collection experienceAccount researchResolutionProficient with ExcelProficient with MS WordProficient with OutlookTeam environment promotionEffective communicationOrganizational skills