Cornell University Veterinary Specialists · 1 day ago
Client Service Representative
Stamford, CT
Full-time
Onsite
Mid Level
4+ years expCornell University Veterinary Specialists (CUVS) is a specialty and emergency veterinary center located in Stamford, CT. They are looking for a full-time enthusiastic Client Services Representative to provide the highest level of quality service to clients and support the medical team, ensuring a positive experience for every pet and pet parent.
Veterinary
Responsibilities
Provide exceptional client care in person and over the phone
Schedule appointments and manage patient check ins and checkouts
Process payments and maintain accurate records
Communicate clearly with clients and veterinary staff
Identify client issues and concerns, working within established policies, procedures and protocols to resolve them effectively or escalating to leadership when appropriate, serving as a steward for both client satisfaction and hospital standards
Take responsibility for the client experience, creating an empathetic, warm, friendly environment for every patient’s family
Support a compassionate, collaborative hospital culture
Qualification
Required
Provide exceptional client care in person and over the phone
Schedule appointments and manage patient check ins and checkouts
Process payments and maintain accurate records
Communicate clearly with clients and veterinary staff
Identify client issues and concerns, working within established policies, procedures and protocols to resolve them effectively or escalating to leadership when appropriate, serving as a steward for both client satisfaction and hospital standards
Take responsibility for the client experience, creating an empathetic, warm, friendly environment for every patient's family
Support a compassionate, collaborative hospital culture
A friendly, professional communicator with a positive attitude
Detail oriented and organized in a fast-paced setting
Desire to learn about what we do and why
Passion for animals and delivering top notch service that reflects the quality of the Cornell University Veterinary Specialists medical care
Minimum of 4 years of work experience required
Minimum high school graduation with some college coursework required
Preferred
Bachelor's degree preferred
Veterinary experience strongly preferred
Customer service experience also valued
Benefits
A collaborative, diverse and positive team culture
Supportive team-based environment
Opportunities to learn and grow within veterinary medicine
Excellent compensation PLUS shift differentials for overnight and weekend hours
Company
Cornell University Veterinary Specialists
Cornell University Veterinary Specialists (CUVS) is a veterinary specialty and emergency center located in Stamford, CT.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Susan Hackner
Chief Medical Officer & Chief Operating Officer
Mary Leverich
Executive Assistant to CMO / COO
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