Apple · 1 day ago
Operations Lead
Marlborough, MA
Full-time
Onsite
Mid, Senior LevelApple is a leading technology company that fosters a culture of inclusion and operational excellence. As an Operations Lead, you will support the Store Leadership team by driving operational readiness, engaging team members, and ensuring compliance with Apple standards to deliver exceptional customer experiences.
AppsArtificial Intelligence (AI)BroadcastingDigital EntertainmentFoundational AIMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
Responsibilities
Make sure the store complies with Apple values and policies, such as privacy and environmental initiatives, while maintaining a culture of operational excellence
Gather, interpret, and share data with the leadership team to strategize, recognize successes, and identify opportunities for improvement in key areas
Manage preservation work order tasks and supply budget in compliance with Apple standards
Make sure all applicable health and safety standards are being met, including the maintenance and testing of all life-safety and health systems
Coordinate partnership with the Operations team and the Technology and Merchandising Pro to make sure store technology and demos meet Apple Retail standards
Energize, inform, and align team members with store performance goals, priorities, and communication
Attend to time-sensitive team member feedback, questions, and concerns, and escalate issues to Store Leadership as appropriate
Address operational needs of the store such as opening and closing procedures, cash management, and overrides
Perform other tasks as needed, including but not limited to supporting customer-facing activities
Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn
Demonstrate Apple’s values of inclusion and diversity in daily activities
Qualification
Required
Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations
Be able to lift and carry product to various locations within and near the store
Have experience in retail or sales, or related work experience
Have experience mentoring or leading others personally or professionally
Preferred
Motivate others to achieve performance goals by fostering open dialog, collaboration, and recognition
Resolve conflict and settle differences in productive ways
Work in a fast-paced environment and make timely decisions using analytics, experience, and judgment
Demonstrate excellent attention to detail and organization skills
Work autonomously and be willing to take initiative without close supervision
Demonstrate a basic understanding of business productivity software, such as Numbers or Excel
Company
Apple
Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
Founded in 1976
10001+ employees
H1B Sponsorship
Apple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)
Funding
Current Stage
Public CompanyTotal Funding
$5.67BKey Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity
Leadership Team
Tim Cook
CEO
Craig Federighi
SVP, Software Engineering
Recent News
Venrock
2025-12-01
2025-09-25
Mac Daily News
2025-09-25
Company data provided by crunchbase