LSMA Management, Inc. · 5 days ago
IS Support Technician
San Bernardino, CA
Full-time
Onsite
Entry Level
1+ years expLSMA Management, Inc. is seeking an IS Support Technician to provide frontline technical support in a healthcare environment. The role involves troubleshooting hardware, software, network, and application issues to ensure uninterrupted access to clinical systems and compliance with healthcare regulations.
Government Administration
Responsibilities
Provide first- and second-level technical support to end users for hardware, software, applications, and network connectivity issues
Support healthcare-specific systems, including Electronic Health Records (EHR), practice management systems, imaging systems, and clinical applications
Respond to service desk tickets, troubleshooting issues promptly and documenting resolutions in accordance with IS policies and procedures
Install, configure, maintain, and support desktops, laptops, mobile devices, printers, and other peripheral equipment
Assist with onboarding and offboarding of employees, including system access, equipment setup, and user account management
Support cybersecurity and HIPAA compliance efforts by following access controls, password protocols, and data protection standards
Escalate complex or unresolved technical issues to higher-level IS staff or vendors as appropriate
Participate in system upgrades, patching, testing, and scheduled maintenance activities
Provide basic training and guidance to users on system functionality, best practices, and security awareness
Support multiple healthcare sites and departments as needed, including occasional travel between locations
Maintain professionalism and confidentiality when handling patient and employee information
Qualification
Required
High School diploma or equivalent
at least one year of experience in IT support, help desk, or technical support role
CompTIA A+. Network +, Microsoft or similar
Knowledge of IT support principles, troubleshooting methodologies, and customer service best practices
Familiarity with healthcare technology workflows and sensitivity to clinical operations
Ability to prioritize and respond effectively in fast-paced, time-sensitive environments
Strong interpersonal and communication skills, with the ability to explain technical concepts to non-technical users
Understanding of HIPAA, data privacy, and information security standards
Ability to document issues, solutions, and procedures clearly and accurately
Strong problem-solving, organizational, and time-management skills
Ability to work independently and collaboratively as part of an IS team
Preferred
Associate's or Bachelor's degree in information technology, computer science, or related field
Prior experience supporting healthcare environments, medical offices, or clinic systems
Experience with EHR systems, healthcare applications, or medical devices
Company
LSMA Management, Inc.
We’ve seen the stress and toll that poor management takes on practices: the rigid policies, the pressure to prioritize volume over patient relationships and clinical judgment, the operational breakdowns that erode trust.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase