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Stonebridge · 1 day ago

Front Office PM Supervisor

Dallas, TX

Full-time

Onsite

Entry, Mid Level

$22/hr - $22/hr

2+ years exp

Stonebridge is a hospitality company seeking a Front Office Supervisor to oversee daily front office operations. This role involves managing guest reception, reservations, and ensuring high levels of guest satisfaction while supervising the front office team.

HospitalityInformation Technology

Responsibilities

Ensure that guests are greeted, checked in, and allocated rooms promptly and courteously

Oversee adherence to check-in procedures, ensuring accurate guest information and billing details

Be available to handle guest problems or complaints in a timely manner

Ensure rooms are maintained to the company’s established standards

Maximize room occupancy while adhering to the overbooking policy

Maintain effective communication between reservations, front office, and other departments such as housekeeping

Ensure that all guest charges are accurately entered and that accounts are balanced daily

Supervise and expedite the check-out process for departing guests

Ensure efficient delivery and collection of luggage to and from guest rooms

Oversee and maintain cleanliness and order in all front office areas

Conduct performance evaluations and identify training needs for front office staff

Act as Duty Manager when required and attend management meetings as necessary

Qualification

Front office supervisionProperty management systemsGuest services experienceLeadership skillsStaff training experienceCommunication skillsOrganizational skillsInterpersonal skillsProblem-solving skills

Required

2+ years of front office or guest services supervisory experience in a hotel or hospitality environment

Strong leadership and supervisory skills with the ability to manage a team effectively

Excellent communication and interpersonal skills to interact with guests, staff, and management

Proficiency in property management systems, reservations, and check-in/check-out processes

Ability to manage guest issues and resolve complaints in a professional and timely manner

Experience with scheduling, training, and staff development

Strong organizational skills with attention to detail to ensure smooth front office operations

Benefits

Medical

Dental

Vision

PTO

401(k) matching

Wellness support

Life and disability coverage

Savings accounts

Tuition aid

Travel and lodging perks

Company

Stonebridge

Stonebridge delivers 3rd party hotel management services built on the unwavering focus and sharp insights integral to effectively manage and optimize hotel portfolios so investments thrive.

Founded in 1991

Englewood, Colorado, USA

10001+ employees