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Thrive Pet Healthcare · 21 hours ago

Practice Manager

Campbell, CA

Full-time

Onsite

Mid, Senior Level

3+ years exp

Thrive Pet Healthcare is a network of veterinary clinics dedicated to providing exceptional care for pets. They are seeking a Practice Manager to oversee business operations at PetCure Oncology in San Jose, ensuring financial targets are met and fostering a supportive team environment.

Health CareHospitalMedicalPetVeterinary

H1B Sponsor Likely

Responsibilities

Work collaboratively with the greater leadership team in steering and predicting the hospital’s future via planning and problem solving resulting for maximizing financial targets and profitability

Utilize standard tools, programs and processes to drive optimal staffing levels to meet maximum productivity and service level expectations

In partnership with the Regional Director of Operations (RDO), manage practice fiscal operations, including accounting, planning budgets, authorizing expenditures, and coordinate financial reporting to ensure hospital meets or exceeds annual revenue and EBITDA targets

Work collaboratively with the regional support team and the central business support departments to drive operational excellence in all business management lanes such as Finance, Accounting, Payroll, Legal, Supply Chain, Marketing, People Operations, and the broader Operations Teams

Oversees locations inventory control system to ensure appropriate stocks of supplies are available, conduct inventory audits and manage inventory to target budget and P&L

Maintain a facility that is visually appealing to clients and team members by organizing and/or contracting maintenance

Ensure the practice meets Thrive and OSHA safety standards and safety metrics

Audit usage of practice management software to ensure that client records meet the standards of care and service established by the practice management team

Engage in active learning by completing all required training courses and becoming Thrive Leader Certified as well as ensuring the team is 100% compliant on all assigned learning courses

Create and foster a respectful and inclusive team environment and culture by welcoming and celebrating differences to ensure a supportive, productive, and engaging experience for team members resulting in positive engagement scores and low turnover rates

Establish and sustain an environment that supports team members in doing their jobs well, ensuring each team member receives ongoing coaching and feedback

Engage in the team's wellbeing by focusing on personal connections and check-ins to best understand and implement the appropriate level of support

Proactively address all team member concerns and issues, including knowing when to partner with internal support to take appropriate action

Address emergent issues, including client escalations and urgent requests to ensure positive client satisfaction scores

Act as the Thrive Ambassador to the clinic teams by communicating, educating, modeling, and supporting company initiatives to ensure engagement and compliance with all programs

In partnership with the recruiting team, manage the hospital's hiring strategy to build a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive optimal pet care and meet staffing goals

Support ongoing learning and development for all team members by providing consistent direct feedback, coaching and mentoring. Also ensure timely developmental check-ins and lead talent planning activities and education on Thrives guidelines and practices

Move dynamically and lead from the floor to assess and ensure an optimal daily operational cadence while creating an exceptional team member experience and guest satisfaction through on the spot coaching and mentoring

Establish, model, train and sustain an environment of proactive customer engagement, seeking to understand customer needs and educate them on the best choice for their pets so they leave confident, satisfied and wanting to return

Ensure hospital staffing and workflow is productive and efficient to meet the needs of patients and pet parents demonstrated by meeting productivity metrics and ACT

Collaborate with the Thrive Marketing team to create, participate, maintain, and track various hospital campaigns

Qualification

Veterinary Practice ManagementFinancial ReportingTeam LeadershipMicrosoft OfficeConflict ManagementCoachingEmotional IntelligenceTime ManagementMentoringInterpersonal SkillsOrganizational Skills

Required

Bachelor's degree in business or related field, or equivalent work experience

Minimum of (3) years direct supervisory experience; preferably managing a veterinary hospital

Ability to lead and inspire others by motivating, coaching, and developing team members on the job

Practicing effective time management is key to managing the many responsibilities of the position

Conflict management experience and a knack for problem solving

Behaves in an honest, fair, and ethical manner

Proficient in Microsoft Office applications, including Word and Excel

Strong interpersonal and communication skills to effectively communicate with doctors, team members and pet owners

Highly organized, team player, with ability to manage conflicting priorities in a fast-paced changing work environment

Demonstrated competence in financial reporting, including reading and analyzing financial P&L statements and applying active positive impact of revenue and EBITDA

Ability to coach, lead and manage staff at various levels of the organization

Depending on the location, there may be a need to work early mornings, afternoons, evenings, late nights or overnights as well as the potential for weekends and holidays

Preferred

Certified Veterinary Practice Manager (CVPM) preferred

Benefits

Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions

Top quality medical, dental, and vision insurance plus health savings account and flexible spending account

Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations

Generously subsidized backup and ongoing care support for children, adults, and pets

Mental health benefits including coaching and therapy sessions

401k with employer contribution and no waiting period

Continuing education and development support through our library of free CE courses and paid time off to complete

Scholarship opportunities and student loan support programs and so much more!

Company

Thrive Pet Healthcare

Glassdoor3.2

Thrive Pet Healthcare offers routine wellness, emergency and speciality care, surgery, boarding, and grooming services for pets.

Founded in 2003

Austin, Texas, USA

5001-10000 employees

https://www.thrivepetcare.com

H1B Sponsorship

Thrive Pet Healthcare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2021 (3)