MD Building Services, Inc. ยท 1 week ago
Janitorial Account Manager
Marlborough, MA
Full-time
Hybrid
Mid LevelMD Building Services, Inc. is a dynamic, fast-growing team seeking a highly motivated Account Manager to oversee multiple customer locations in the janitorial industry. The role involves ensuring service quality, maintaining client partnerships, and leading operational teams effectively.
Real Estate
Responsibilities
Schedule project work, recruit talent, and coordinate on-boarding of new employees
Oversee day-to-day operations and ensure full compliance with client standards and regulatory requirements
Conduct routine quality-control inspections and ensure all team members follow designated procedures
Build and strengthen long-term relationships with loyal clients
Proactively seek client feedback and collaborate with internal teams to enhance service quality
Ensure all client needs are met with excellence, professionalism, and urgency
Prepare and maintain scorecard data; develop strategies to boost performance and employee motivation
Assist with classifying operational efficiency, assessing service needs, and improving unit qualifications
Regularly review accounts to evaluate client usage, satisfaction, and opportunities for service expansion or upselling
Recommend service types, pricing, and solutions that align with both client needs and organizational goals
Qualification
Required
High school diploma required
Janitorial and supervisory experience required
Strong time-management skills and the ability to work independently
Bilingual in Portuguese and Spanish (required)
Valid driver's license
Preferred
College degree preferred
Benefits
Competitive salary
Employee discounts
Paid time off
Training & development
Bonus based on performance
Company car
Dental insurance
Flexible schedule
Free uniforms
Opportunity for advancement
Vision insurance
Company
MD Building Services, Inc.
Established in 1992, MD Building Services is a full service Janitorial company, and one of the top Janitorial cleaning services in the Tri-State area run by a team of well-educated, experienced and dedicated workers.
Founded in 1992
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase