Brilliant Earth.US-Gem ยท 23 hours ago
Global Client Director
United States
Full-time
Remote
Director/ExecutiveBrilliant Earth is seeking an experienced Global Client Director to lead global client strategy and oversee long-term client relationship development across regions. This role is responsible for strengthening brand trust, client lifetime value, and consistent client engagement worldwide.
Information Technology & Services
Responsibilities
Lead global client relationship strategy across retail and digital channels
Oversee high-value client engagement, retention, and loyalty initiatives
Partner with regional leadership to ensure consistent client standards and experience
Manage complex, long-term client journeys across multiple markets
Provide strategic direction on client insights, data, and lifetime value optimization
Act as a senior advisor on global client experience and brand reputation
Qualification
Required
Extensive leadership experience in client relations, customer strategy, or luxury service management
Proven background managing high-value, relationship-driven client environments
Experience operating across multi-region or international markets
Strong strategic judgment developed through long-term client management
Ability to collaborate closely with executive leadership and cross-functional teams
Preferred
Experience in fine jewelry or premium consumer brands is a plus
Company
Brilliant Earth.US-Gem
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase