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CoxHealth · 13 hours ago

IT Service Desk Technician

Springfield, MO

Full-time

Onsite

Entry, Mid Level

2+ years exp

CoxHealth is a leading healthcare system serving southwest Missouri and northern Arkansas. They are seeking an IT Service Desk Technician to provide technical support for end user hardware and software needs, including troubleshooting issues and documenting resolutions.

Oncology

H1B Sponsor Likely

Responsibilities

Provides technical support for end user hardware and software needs

Provides routine technical support and maintenance for desktop, laptop, telephony, and network systems including hardware, application software, operating systems, and connectivity

Responsible for troubleshooting issues and documenting resolution with support as needed

Conducts knowledge transfer forums to identify and resolve problems and contribute to all phases of support, including coordination, monitoring, tracking, and resolution related to installations, upgrades, software, hardware, operating systems, and operating system configuration issues

Provides support to the Service Desk team as needed and will participate in Level 1 resolutions on a rotational basis, including direct phone support to assist with Level 1 resolutions

Qualification

Healthcare IT supportComputer hardware knowledgeTCP/IP networkingDocumentation skillsAnalytical skillsCommunication skillsInterpersonal skillsProblem-solving abilitiesTeam collaboration

Required

2-6 years of experience in healthcare IT support or related field OR Associate degree in healthcare information technology, information technology, or a related field

Knowledge of computer hardware, including CPU's, RAM, Hard Drives, etc

Exceptional written and oral communication skills

Exceptional interpersonal skills, with a focus on rapport-building

Strong documentation skills

Understanding of TCP/IP based networking

Work well with minimal supervision showing clear direction and initiative

Strong analytical and problem-solving abilities

Ability to effectively prioritize and execute tasks in a high-pressure environment

Experience working in a team-oriented, collaborative environment

Preferred

Associate degree in Healthcare Information Technology, Computer Science, Information Technology, or related field

Benefits

Medical, Vision, Dental, Retirement Plan with employer match, and many more!

Company

CoxHealth

Glassdoor3.9

CoxHealth focuses on cancer care, dermatology, diabetes care, emergency services, and more.

Founded in 1906

Springfield, Missouri, USA

10001+ employees

https://www.coxhealth.com/

H1B Sponsorship

CoxHealth has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (3)

2023 (5)