Apply on Employer Site

Amazon · 1 day ago

Data Center Technician , DCC Communities

Canton, Mississippi, USA

Full-time

Onsite

Entry Level

$26/hr - $47/hr

1+ years exp

Amazon Data Services, Inc. is seeking a Data Center Technician to join their AWS team, where you will play a critical role in maintaining global cloud infrastructure. The position involves hardware and network diagnostics, physical repairs, and participating in on-call rotations to ensure seamless data center operations.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail

No H1B

Responsibilities

Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services

Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors

Performing on-call duties and participating in scheduled maintenance and change management activities

Contributing to documentation and process improvement initiatives based on your analysis of operational issues

Helping to interview, train and onboard new team members

Qualification

Hardware troubleshootingNetworking experienceData center experienceLinux knowledgeIndustry certificationsBehavioral interviewingTraining new team members

Required

Work flexible schedules including weekends, nights, and holidays

18+ months of computer/server hardware troubleshooting or related IT experience

18+ months of computer layer 1/2 networking experience (including troubleshooting and repair)

Ability to travel to or commute between data center locations as needed

Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational

Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs

Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors

Performing on-call duties and participating in scheduled maintenance and change management activities

Contributing to documentation and process improvement initiatives based on your analysis of operational issues

Helping to interview, train and onboard new team members

Lifting and moving material up to 40 pounds each

Working in cramped and/or elevated locations

Bending, lifting, stretching, and reaching

Standing and walking for up to 8+ hours a day

Ascending and descending ladders, stairs, and gangways safely and without limitation

Work in an industrial environment

Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)

This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational

A day in the life: Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution

Show a strong aptitude for troubleshooting and problem solving

Solve problems at their root and step back to understand the broader context

Maintain service level agreements through the implementation of proactive issue detection and reporting

Are biased to act in the absence of direction or support

Improve effectiveness through process innovation

You will be required to work shift work that will include days/nights/weekends/holidays

Preferred

Experience in a data center or other critical environment

Bachelor's degree or equivalent professional or military experience in an IT-related field (e.g. computer science, network engineering, etc.)

Industry standard certifications (CompTIA, CCENT, Network+)

Understanding of Linux or similar operating systems

Behavioral interviewing and hiring experience

Experience training and onboarding of new team members

Benefits

Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)

401(k) matching

Paid time off

Parental leave