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Huntington National Bank · 16 hours ago

Personal Production Assistant

Xenia, OH

Full-time

Hybrid

Entry Level

1+ years exp

Huntington National Bank is seeking a Personal Production Assistant to provide administrative support for their mortgage retail sales department. The role involves managing client interactions, maintaining documentation, and ensuring compliance with established guidelines while delivering exceptional customer service.

Asset ManagementFinanceFinancial Services

No H1B

Responsibilities

The Personal Production Assistant position provides "Simply the Best" customer service at all times

Provides administrative support for the mortgage retail sales department by supporting high producing mortgage loan officers

Manages and is responsible for the day to day activities and interaction between the client and Huntington in terms of the establishment, documentation and maintenance of the relationship

Builds a warm and effective rapport with clients and Huntington's internal partners

Services customers by providing detailed information on specific accounts

Duties include typing, data entry of loan applications, answering phones and filing

Researches and resolves complex problems regarding service activities and operational issues

Cross-sells bank products and services

Assists the loan officer by collecting and maintaining documentation, resolving discrepancies, and preparing for meetings and presentations

Maintains up to date knowledge of products, services, departmental systems and related technology and policies and procedures

Performs other duties as assigned