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Affiliated Distributors (AD) · 1 day ago

Digital Success Specialist

Wayne, PA

Full-time

Hybrid

Entry, Mid Level

Affiliated Distributors (AD) is seeking a Digital Success Specialist who will be responsible for supporting the digital member success team in the ongoing engagement and development of the AD eCommerce Solutions. This role focuses on onboarding members, providing product knowledge, managing Salesforce CRM, and facilitating training to enhance member success in the digital landscape.

Wholesale

Comp. & Benefits

Responsibilities

Lead structured onboarding processes that shorten time-to-value for new eCommerce Solution adopters

Deliver success focused training that connects platform capabilities to member-specific goals

Serve as a trusted digital advisor for 20 accounts, driving adoption metrics and ensuring measurable member outcomes

Onboard new participants in the AD eCommerce Solutions defined by coordination of meetings, provide AD tool training, and participate in quarterly strategic calls with the AD digital success team. These quarterly meetings you will be documenting digital transitions, tracking updates in Salesforce CRM and detailing next steps

Leads vetting members to qualify members and leverages a consultative selling approach to guide members through our value proposition and compare with their current partner and business systems

Positions how AD eCommerce Solutions drives business outcomes through AD digital platforms, tools and capabilities

Understand digital landscape including service provider partnerships and how technical capabilities fit together to leverage the AD Digital Catalog and create a winning digital customer experience

Conduct research to understand member business and decision influencers

Own monthly billing and commission workflows, and lead process improvement initiatives in collaboration with Finance and Service Partners

Manage Salesforce dashboards and reporting to track member health, usage trends, and strategic opportunities

Lead initiatives like Voice of the Member analysis, providing executive-level insight into member needs and digital maturity

Qualification

Salesforce CRMDigital platformsProject managementExcel reportingAccount managementCross-departmental collaborationProblem solvingEffective communicationDetail-orientedSelf-starter

Required

Proven track record in project management

Motivated and self-starting

Detail-oriented

Be a problem solver who is solution oriented

Must be able to communicate effectively and in a constructive manner

Strong experience with cross-departmental collaboration and cross-functional teams

Bachelor's Degree

Recent experience in a relationship-based role such as customer facing or account management

Strong communication skills (both verbal and written)

Quick learner with the ability to grasp technical concepts and capable of mastering new operating and digital platforms/systems

Experience working in a fast-paced, high-growth work environment

Experience with Salesforce CRM and Excel including reporting, workflow and dashboard management

Highly organized, self-starter with excellent time management skills that provides capacity to manage multiple projects along with crafting efficient workflows

Company

Affiliated Distributors (AD)

AD is a member-owned organization, passionate about bringing growth-oriented independent distributors and best-in-class supplier partners together with the purpose to outperform the market and to stay ahead of the competition.

Founded in 1981