Memorial Hermann Health System · 1 day ago
Customer Service Specialist I (Onsite)
Medical Plaza North
Full-time
Onsite
Entry, Mid Level
2+ years expMemorial Hermann Health System is committed to delivering high quality, efficient care while creating exceptional experiences for every member of the community. The Customer Service Specialist I is responsible for responding to patient inquiries and resolving account problems to ensure a positive customer experience.
Health CareNon Profit
Responsibilities
Efficiently and courteously respond to high-volume calls and e-mails from patients regarding account inquiries
Provides a high level of accuracy in analyzing patient accounts for errors, adjustments, and credits
Interprets appropriate actions that will help resolve account issues for patient
Documents communications accurately and completely
Establishes appropriate financial arrangements to collect outstanding revenues from patient
Analyzes accounts for adjustments and generate re-bills; if necessary
Ensures complex billing process complies with regulatory mandates/guidelines
Prioritize and work assigned accounts via e-mail and phone to obtain prompt payment from patients
Escalates problem accounts; identify and prevent risk and receivable related loss to management
Provides a high degree of confidentiality/discretion and independent judgment
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues
Other duties as assigned
Qualification
Required
Two (2) years work experience in a medical/healthcare environment, such as a hospital, physician office, ambulatory clinic or healthcare call center
Knowledge of healthcare revenue cycle operations
Effective listening, reading comprehension and critical thinking skills
Ability to multi-task in a fast-paced high-volume call center
Must have excellent verbal and written communication skills
Superior interpersonal skills to communicate with internal and external customers and fellow staff members
Good typing speed and computer navigation skills
Preferred
Some college preferred
Bilingual preferred
Company
Memorial Hermann Health System
Advancing Health. Personalizing Care.
10001+ employees
H1B Sponsorship
Memorial Hermann Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (6)
2023 (11)
2022 (6)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$5MKey Investors
The John M. O'Quinn FoundationBlue Cross and Blue Shield of Texas
2022-08-02Grant· $5M
2022-07-07Grant
Leadership Team
Michael Roussos
SVP, President of Academic Hospitals and CEO, Memorial Hermann-Texas Medical Center Campus
David Wong, MD
Director, Virtual Health Product Management
Recent News
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