Delta Air Lines · 1 week ago
Lead AI Conversational Designer
Atlanta, GA
Full-time
Onsite
Lead/Staff
8+ years expDelta Air Lines is on a transformative journey to modernize their digital communication ecosystem. As a Lead AI Conversational Designer, you will lead the creation of innovative, human-centered conversational experiences across their digital product ecosystem, collaborating with cross-functional teams to drive design quality and user engagement.
Air TransportationArtificial Intelligence (AI)TransportationTravel
Responsibilities
Lead the design and optimization of conversational experiences for AI agents, chatbots, voice assistants, and other digital interfaces, ensuring alignment with user needs, brand standards and operational goals
Drive complex projects and initiatives, setting benchmarks for design quality, innovation, and user engagement
Develop and champion best practices in conversational design, including content guidelines, tone of voice frameworks, and conversation guardrails
Translate user needs and business goals into effective dialogue systems and interaction patterns
Collaborate with product, engineering, UX/UI, content and research teams to integrate conversational experiences into mobile apps, web platforms, and customer support channels
Partner with research teams to conduct and leverage user research and usability testing to validate and iterate on conversation designs
Analyze conversational data to identify opportunities for improvement and measure impact on user engagement and satisfaction
Apply advanced prompt engineering techniques to refine AI-generated responses, ensuring alignment with user intent and brand voice
Stay current with emerging trends in AI, LLMs, and human-computer interaction, proactively identifying opportunities to enhance conversational experiences
Mentor and support junior designers, fostering a culture of continuous learning and improvement
Qualification
Required
8+ years of experience in conversational design, UX writing, chatbot or IVR design, or related fields
Proven track record leading the design and optimization of complex conversational AI solutions across multiple platforms
Strong understanding of human-centered design, accessibility principles, and conversation analytics
Experience with Android and iOS mobile application design and deployment frameworks
Advanced knowledge of Natural Language Processing (NLP) concepts, tools, and conversational AI deployment
Expertise in prompt engineering for LLMs (e.g., GPT, Claude, Gemini) with demonstrated ability to craft and optimize prompts for generative conversational outcomes
Experience mentoring or coaching junior designers and influencing team standards
Excellent communication and cross-functional collaboration skills
Consistently prioritizes safety and security of self, others, and personal data
Embraces diverse people, thinking, and styles
Possesses a high school diploma, GED, or high school equivalency
Is at least 18 years of age and has authorization to work in the United States
Preferred
Experience with large-scale AI model platforms and conversational agents
Technical fluency in prompt engineering and conversational AI deployment
Degree in Human-Computer Interaction, Communications, Linguistics, Design, Informational Systems, or related field
Certifications in UX, AI, NLP, or accessibility
Proficiency in JSON and Python strongly preferred
Benefits
401(k) with generous company contributions up to 9%
New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)
In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
10 paid holidays per calendar year
Birthing parents are eligible for 12-weeks of paid maternity/parental leave
Non-birthing parents are eligible for 2-weeks of paid parental leave
Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
Company
Delta Air Lines
Delta Air Lines is a technical airline company that focuses on safety, innovation, reliability, and customer experience.
10001+ employees
H1B Sponsorship
Delta Air Lines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (167)
2024 (137)
2023 (108)
2022 (178)
2021 (71)
2020 (148)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Barclays Bank
2025-09-30Post Ipo Debt
2007-05-03IPO
Leadership Team
Edward Bastian
Chief Executive Officer
Daniel Janki
CFO
Recent News
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2026-01-17
2026-01-16
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