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Ryder System, Inc. · 17 hours ago

Customer Development Manager FMS

USA - Buford GA 30518

Full-time

Onsite

Mid, Senior Level

$60K/yr - $70K/yr

5+ years exp

Ryder System, Inc. is a leading logistics and transportation company seeking a Customer Development Manager FMS. The role involves managing assigned accounts, developing customer interest in Ryder services, and ensuring customer satisfaction through consistent communication and relationship management.

Fleet ManagementLogisticsSupply Chain ManagementTransportation

Responsibilities

Maintain regular and consistent contact with customers to meet customer requirements

Develop sales penetration plan

Segment account base by opportunity for growth and potential for risk

Present Ryder services and capabilities

Develop relationships with all customer buying influences

Develop complete understanding of customers business, goals and objectives

Work with RIL to develop opportunities for the application of those services as appropriate

Serve as facilitator between customer and Ryder departments or Ryder vendors

Ensure contracted services are delivered to customer

Orchestrate the development of a productive working relationship with the customer

Maintain appropriate customer contact

Understand and manage customer satisfaction perception

Conduct regularly scheduled customer reviews

Monitor CSI results by account

Develop knowledge base of competitive alternatives

Contribute to an effective transition of accounts sold

Proactively anticipate problems through continuous dialogue with customer & Ryder staff

Supply customer with information regarding operational performance

Learn customers business & operations

Training and improvement of sales skills, industry knowledge and personal growth needs

Performs other duties as assigned

Qualification

Sales experienceCustomer relationship managementFinancial data analysisCommunication skillsProblem solvingInterpersonal skillsTeamworkTime managementDetail oriented