Stanley Black & Decker, Inc. · 13 hours ago
Customer Supply Chain Analyst
Towson, MD, United States
Full-time
Hybrid
Entry, Mid Level
$65K/yr - $75K/yr
1+ years expStanley Black & Decker, Inc. is a leading global company known for its innovative tools and solutions. They are seeking a Customer Supply Chain Analyst to manage outbound order fulfillment and drive improvements in operational and planning processes, while fostering relationships with various stakeholders to resolve customer issues.
IndustrialManufacturingRetail
Responsibilities
Manage the order life cycle from creation through delivery to ensure accurate pricing, terms of sales, lead-times, special pack requirement and inventory availability
Work with the Customer Supply Chain Manager and Sales management to analyze, evaluate, and solve for opportunities to improve key service metrics such as Pricing, Order fill, On time delivery, Invoice accuracy, case fill, etc
Communicate with customers by tracking orders and shipments, trouble shooting and responding to all other questions, inquiries and complaints in a timely fashion. Meet and exceed service level expectations as defined by the customer and sales team
Maintain monthly supply chain scorecard to monitor service performance and Customer program compliance
Monitor weekly/monthly unit fill rate and on-time delivery performance. Research root causes for reliability failures and develop corrective action plans with cross functional supply chain counterparts
Identify cost savings opportunities around case pick, full pallet ordering and internal network optimizations
Pro-actively identifies areas of potential risk of non-compliance and works with Sales, Channel and Supply Chain functions to minimize customer impacts
Reviewing and managing Consumption and Supply/Demand alignment
Product Reservation / Allocation recommendations and management
Responsible for tracking and reporting Supply Chain Customer Compliance and developing processes and business model to mitigate compliance fines
Qualification
Required
BA/BS Degree in Supply Chain Management, Business Management, Operations Mgt, or related preferred
1-5 years of experience in areas such as Customer Operations, forecasting, inventory management, or supply/operations planning
Solid computer proficiency (Microsoft Office, SAP, Excel, Business Warehouse, Power BI)
Desire to be technical using analytical tools
Process Management/Improvement mindset required
Ability to lead, coach and train peers
Clear verbal and written communication to explain issues and propose solutions to customers, sales teams or managers
Strong analytical abilities to identify opportunities for improvement and propose solutions
Project management skills to coordinate and manage cross-functional team members
Strong problem solving ability
Ability to work across organizational boundaries and levels
Benefits
Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
Discounts on Stanley Black & Decker tools and other partner programs.
Wellness program
Paid Time Off, including paid vacation, holidays & personal days
Company
Stanley Black & Decker, Inc.
For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done—and we have since 1843.
10001+ employees
H1B Sponsorship
Stanley Black & Decker, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (78)
2024 (71)
2023 (74)
2022 (117)
2021 (121)
2020 (98)
Funding
Current Stage
Public CompanyTotal Funding
$745.4M2023-03-01Post Ipo Debt· $745.4M
1978-01-13IPO
Leadership Team
Christopher Nelson
President and Chief Executive Officer
Deborah K. Wintner
Senior Vice President Human Resource Operations and CHRO, Tools and Outdoor
Recent News
2025-12-24
2025-12-24
The Motley Fool
2025-12-24
Company data provided by crunchbase