BearCom · 2 weeks ago
Service Manager Boston, MA (Quincy)
Quincy MA - Quincy, MA 02169
Full-time
Onsite
Mid, Senior Level
$92K/yr - $112K/yr
5+ years expBearCom is the largest distributor of wireless voice, data, and video solutions in North America. As the Service Manager, you will be responsible for managing a technician team and ensuring the delivery of technical services to customer organizations in both commercial and public safety market segments.
Mobile
Responsibilities
Direct all phases of technical and service programs from inception through completion
Participate in customer site walks with the sales organization to determine optimum systems and network design, antenna location, etc. to satisfy the customer requirements
Work directly with Motorola Service team members and directly with customers and prospects to seek, design, propose and secure yearly and multi-year service contracts and 'man-on-site' contracts
Coordinate recruitment and hiring of technical staff
Assign training programs to personnel, deliver personnel performance assessments, work assignments, salary, and recognition/disciplinary actions. Assume responsibility for the cost, scheduling and technical performance of company programs or subsystems of major programs
Participate in the negotiation of customer contract and contract changes
Qualification
Required
5+ years of experience in technical / service management in the wireless industry, or similar experience
Leadership experience
Experience in developing, qualifying, and directing new business opportunities through customer interface and requirements gathering process
Knowledge of, and experience with a network of vendor resources
Management of Sales Engineers and complex project implementations
Must have a valid driver's license and proof of insurance
Drug screenings and background checks are part of the hiring process, which may include a Motor Vehicle Record check
Benefits
Highly Competitive Compensation
Medical, Dental, and Vision Insurance
Company-Paid Life, Short/Long-Term Disability Insurance
Paid Holidays
Generous Paid Time Off
Matching 401k Plan
Employee Referral Bonus
Tuition Reimbursement
Company
BearCom
BearCom provides a broad line of high-performance wireless communications products, services, and complete mobility solutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-11-27Acquired
Leadership Team
Garrett Else
Chief Financial Officer
Michelle Trapen
ACCOUNT MANAGER
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