Destination by Hyatt · 23 hours ago
Vacation Rental Coordinator
Isle of Palms, SC
Full-time
Onsite
New Grad, Entry LevelDestination by Hyatt is seeking a Vacation Rental Coordinator to provide comprehensive administrative support to the Vacation Rental/Property Management Manager(s). This role is essential for ensuring operational efficiency and promoting Wild Dunes Resort as a premier destination while upholding AAA Four Diamond standards.
TourismTravel
Responsibilities
Provide high-level administrative support to the Vacation Rental/Property Management Manager(s) and the department
Manage office supply inventory and ordering to maintain appropriate stock levels
Handle incoming correspondence, including mail, email, and voicemail; assist with responses as needed
Draft and prepare professional correspondence, proposals, contracts, and reports
Attend meetings to record minutes, track action items, and provide follow-up support
Maintain organized and accurate files, records, and the Directors documentation
Prepare and submit expense reports for the Director
Create and manage spreadsheets, summaries, and departmental reports
Produce monthly newsletters for RASG rental program owners
Prepare quarterly newsletters for RASG HOA owners, helps update the Owner Portal
Attend HOA meetings to take minutes and support property managers
Manage Owner Amenity inventory, including production, distribution, and tracking
Coordinate owner reservations and prepare personalized welcome notes
Monitor departmental budget, prepare monthly expense recaps, and conduct cost analysis
Administer Owner Partner Privilege cards and track distribution
Serve as a liaison between Vacation Rental/Property Management and other resort departments
Uphold professional standards in appearance and conduct, adhering to Wild Dunes Resort policies
Attend relevant resort meetings and communicate departmental updates
Perform other duties as assigned
Monitor and track guest satisfaction scores using Medallia or other feedback platforms
Compile and analyze guest feedback to identify trends and areas for improvement
Collaborate with the property managers to implement service enhancements based on guest insights
Prepare monthly and quarterly reports summarizing guest satisfaction metrics
Ensure timely responses to guest feedback and follow-up on unresolved issues
Support initiatives that promote a culture of excellence and continuous improvement in guest service
Qualification
Required
Ability to maintain confidentiality in a professional environment
Authorization to work in the United States
Strong financial acumen and budget management skills
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Excellent written and verbal communication skills
Highly organized with strong attention to detail
Ability to work under pressure and manage multiple priorities
Professional demeanor and appearance
Strong interpersonal skills and a commitment to teamwork
Flexibility to work evenings, weekends, and holidays as needed
Ability to resolve conflicts diplomatically and tactfully
Experience with SMS or similar Property Management technology
Company
Destination by Hyatt
Purposefully crafted for discovery—of place, of people and of self —Destination by Hyatt embodies the true spirit of each locale by engaging guests with each other and local culture in immersive, genuine ways.
Founded in 1973
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase