The Walt Disney Company · 16 hours ago
Senior Customer Experience Analyst
Lake Buena Vista, FL, USA
Full-time
Hybrid
Mid, Senior Level
2+ years expThe Walt Disney Company is known for its exceptional Guest Experiences, and they are seeking a Senior Customer Experience Analyst. This role focuses on enhancing the Customer Experience by leveraging data insights and managing cross-functional projects to improve the overall planning and management of Walt Disney World vacations.
Amusement Park and ArcadeAnimationConsumer GoodsDigital MediaE-CommerceMedia and EntertainmentMulti-level MarketingPerforming ArtsResorts
Responsibilities
Support Manager in developing strategic business cases for Customer Experience initiatives to influence partners and Senior Executives
Leverage data to initiate key workstreams, prioritize projects, develop a Customer centric roadmap, gain senior leader support, influence partners and to make insightful data driven recommendations to improve the WDW customer experience. Closely partner with analytics experts and data scientists to link the right data assets to the proper analytical techniques to measure success of initiatives and to monitor the Customer Experience scores over time
Propose points of view on potential business impacts through discovery and translation of insights to support customer experience, product, pricing, forecasting, planning, and marketing decisions. Able to quickly and concisely translate data to develop a strategy and plan
Supports and influences cross-functional stakeholders to gather business analysis requirements on multiple high priority projects. Develops project plans that articulate the value, sets milestones, connects across all our partners, and moves projects forward. Proactively communicates progress and changes
Maintain current knowledge of industry trends, competitors, business opportunities, and customer dynamics
Qualification
Required
2-3 years experience in strategy, business or analytical-related roles
Solution oriented, creative problem solver with high intellectual curiosity
Time-management skills, with ability to prioritize multiple requests and proactively communicate status to stakeholders in a fast-paced environment
Demonstrated competency in data collection, design, data analysis, data quality control, database file management
Ability to communicate complex ideas and craft concise recommendations through skilled PowerPoint design and storytelling
Ability to build relationships and collaborate with a wide range of stakeholders from different backgrounds and functions
Proactive thinker with the ability to thrive in an often ambiguous, fast-paced environment
Independently manage workload, providing updates on deliverables and value of work
Bachelor's degree with a preference in business or analytics, or equivalent experience
Preferred
Knowledge of Walt Disney World data and business processes
Company
The Walt Disney Company
The Walt Disney Company started as a cartoon studio and evolves into sports coverage and television shows.
10001+ employees
H1B Sponsorship
The Walt Disney Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (83)
2024 (63)
2023 (96)
2022 (130)
2021 (30)
2020 (40)
Funding
Current Stage
Public CompanyTotal Funding
$11BKey Investors
Citibank
2020-04-13Post Ipo Debt· $5B
2020-03-20Post Ipo Debt· $6B
1978-01-06IPO
Leadership Team
Robert Iger
CEO
Christine M. McCarthy
Senior Executive Vice President & Chief Financial Officer
Recent News
2026-01-08
2026-01-07
Company data provided by crunchbase