TEKsystems · 1 day ago
Customer Service Representative
United States
Contract
Remote
Entry Level
$16/hr - $16/hr
1+ years expTEKsystems is a leading provider of business and technology services. They are seeking a Customer Service Representative to handle high-volume calls, assist members with ride ETAs, and manage data entry and requests while meeting key performance indicators.
Information Technology
Responsibilities
Handle inbound calls from Members, Clients, and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levels
Provide top-quality customer service experience to a diverse customer population
Enter Customer Contact information into appropriate software system, ensure accuracy of data entries
Conduct outbound phone calls
Schedule trips in the most cost effective manner
Meet job specific key performance indicators and goals
Respond to all inquiries within a timely and professional manner
Respond and document customer complaints
Provide support on special projects as needed
Maintain daily customer scheduling for Eligibility staff
Collect, track and maintain all monies collected for replacement IDs
Maintain confidentiality and comply with HIPPA regulations
Anticipate needed supplies and order replacement supplies in a timely manner
Manage all office equipment, including printers and photocopier, serving as point of contact for Vendors
Maintain vendor files, monitor service, and recommend alternative suppliers as appropriate
Design filing systems, document scanning and ensure they are maintained and up-to-date electronically
Provide comprehensive reception coverage while maintaining a high level of professionalism
Qualification
Required
At least one year of call center experience
Availability to work in the Central Time Zone
Mandatory attendance during training with no exceptions
Hardwired capabilities in addition to completing an internet speed check
Must have a dedicated workspace and 30mbps internet speed (no hotspots)
Cannot be in a caretaking role during work hours
Customer service skills
Support skills
Customer support skills
Patient access knowledge
Knowledge of HIPAA regulations
Call center experience
Handle inbound calls from Members, Clients, and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems
Provide top-quality customer service experience to a diverse customer population
Enter Customer Contact information into appropriate software system, ensure accuracy of data entries
Conduct outbound phone calls
Schedule trips in the most cost effective manner
Meet job specific key performance indicators and goals
Respond to all inquiries within a timely and professional manner
Respond and document customer complaints
Provide support on special projects as needed
Maintain daily customer scheduling for Eligibility staff
Collect, track and maintain all monies collected for replacement IDs
Maintain confidentiality and comply with HIPAA regulations
Anticipate needed supplies and order replacement supplies in a timely manner
Manage all office equipment, including printers and photocopier, serving as point of contact for Vendors
Maintain vendor files, monitor service, and recommend alternative suppliers as appropriate
Design filing systems, document scanning and ensure they are maintained and up-to-date electronically
Provide comprehensive reception coverage while maintaining a high level of professionalism
Preferred
Experience handling high-volume calls (approx. 80/day)
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase