JPMorganChase · 1 day ago
Vice President, Card Customer Experience Product Manager
New York, NY
Full-time
Onsite
Mid, Senior Level
$123K/yr - $201K/yr
5+ years expJPMorganChase is a leading financial services firm focused on helping customers achieve their financial goals. They are seeking a proactive Product Manager to lead product development and enhance customer experiences within the Card organizations.
Asset ManagementBankingFinancial Services
Responsibilities
Develops a product strategy and roadmap that delivers value to customers, with a focus on ensuring Chase is at leading edge of digital capabilities
Manages discovery efforts and market research to uncover customer problems, target customer segments, and solutions to solve those problems
Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
Collaborate with design, engineering, research and marketing teams to drive new features and optimization of existing ones
Integrate data analytics, product metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of initiatives
Identify and champion new ideas across key customer journeys to increase customer satisfaction and engagement, and ensure consistency for the customer across channels
Understand, manage, and communicate prioritization of features, with a mind toward user and business benefits and tradeoffs
Manage stakeholder communications to ensure business needs are met, set and manage expectations through effective written and oral communication
Qualification
Required
5+ years of experience in product management, preferably with experience in credit cards or digital banking
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Experience collaborating with UX design and research
Demonstrable experience authoring business requirements, defining user stories and execution including bringing together cross functional teams within an Agile development framework
Experience in defining and building out product roadmap, prioritizing the backlog
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
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