The Timken Company · 18 hours ago
Associate Customer Relations Analyst
Wadsworth, Ohio, United States, 44281
Full-time
Hybrid
Mid Level
3+ years expThe Timken Company is a global leader in motion and control technologies, and they are seeking an Associate Customer Relations Analyst to enhance customer experiences. This role involves serving as a main contact for customers, processing orders, and collaborating with various teams to resolve issues and optimize performance.
Mechanical Or Industrial Engineering
Responsibilities
Serve as main contact for assigned customers via phone, email, and chat; document interactions in CRM and provide product/application guidance
Process orders, returns and shipping documentation, update customer portals and carrier websites with accurate shipment information
Coordinate with sales, production planning, logistics, technical services, and account managers to resolve complex customer issues and escalate as needed
Troubleshoot application issues and provide product recommendations to optimize customer performance; prepare and present customer requirements to internal teams
Perform shipping and warehouse duties including picking, packing, labeling, preparing orders, maintaining inventory records, and using forklift as required
Use SAP, CRM, and other systems for pricing, availability, order entry, and tracking
Assist with export compliance (ITAR/EAR) and ensure assigned customer portals and ship-to/ship-from codes are accurate
Collaborate with cross-functional teams and travel as needed
Qualification
Required
High school diploma or equivalent required
Minimum 3 years customer service experience
Proficiency with Microsoft Office
Experience with logistics, carrier portals, and warehouse shipping/receiving
Strong verbal and written communication skills; comfortable presenting one-on-one and to small groups
Problem-solving orientation with a mix of routine and adaptive decision-making
Preferred
Preferred 5 years customer service experience
Experience with SAP and CRM systems
Forklift operation experience preferred
Company
The Timken Company
The Timken Company provides friction management and power transmission solutions for many major market segments.
10001+ employees
H1B Sponsorship
The Timken Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (6)
2023 (3)
2022 (5)
2021 (3)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$652.07M2024-05-16Post Ipo Debt· $652.07M
1978-01-13IPO
Leadership Team
Richard Kyle
President and Chief Executive Officer
Michael Discenza
Vice President & Chief Financial Officer
Recent News
2026-01-07
MarketScreener
2025-08-25
Morningstar.com
2025-08-22
Company data provided by crunchbase