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Epiphany Dermatology · 1 day ago

IT Specialist

Austin, TX

Full-time

Onsite

Senior Level

5+ years exp

Epiphany Dermatology is a dynamic, fast-growing dermatology services company headquartered in Austin, TX, focused on improving access to dermatology services and providing exceptional patient care. The IT Specialist will play a key role in the IT Team, leading specialized IT areas and providing support to clinics nationwide while ensuring systems are reliable, secure, and scalable.

Clinical TrialsHealth CareMedical

Responsibilities

Serve as a Subject Matter Expert (SME) within one or more specialized IT areas

Work in close partnership with all stakeholders, ensuring smooth and efficient communication of IT project updates

Attend project meetings and summarize progress of IT related project(s)

Manage, resolve and escalate (if necessary) risks and/or issues

Analyze and troubleshoot to identify patterns, trends, and process improvement opportunities

Establish strong working and professional relationships with stakeholders including leadership, operations team, providers, clinic teams, and other department teams

Provide Service Desk support and work the queue of the IT Service Desk ticketing system with prompt issue resolution

Escalate issues to the IT Manager or Senior Director according to IT procedures

Responsible for gathering hardware requirements and procurement according to IT standards and procedures

Other duties as assigned

Qualification

Subject Matter ExpertTelephony/VOIPNetworkingCybersecurityIdentity & Access ManagementElectronic Health RecordGoogle WorkspaceMicrosoft OfficeInterpersonal skillsProblem-solving skillsCustomer-first mindset

Required

High school diploma or general education degree (GED)

Minimum five years experience as a help desk technician or other customer support role, including multi-site and remote support

Creative troubleshooting and problem-solving skills

Driven, energetic and ready to develop new technical skills in advancement of career track

Demonstrates a customer-first mindset with a calm and composed demeanor

Able to travel 20-40% (continental US)

Located in Austin, TX

Proficiency with desktop publishing software (Google Workspace / Microsoft Office)

Strong interpersonal skills and effective oral and written communication skills

Detail-oriented and able to handle multiple tasks, following through to completion

Demonstrates cultural competency, sensitivity and responsiveness to various cultural characteristics and beliefs

Preferred

Bachelor's degree in information technology or related field preferred

Experience in a healthcare setting is a plus

Ability to work with an Electronic Health Record and other related E-Systems

Benefits

Medical

Life insurance

Short-term disability coverage

Mental health services

Vision

Dental

Supplemental insurance options

401k with company matching

Employee discounts

HSA

Tuition assistance

Certification reimbursement

Company

Epiphany Dermatology

Epiphany Dermatology is seeking board-certified General Dermatologists, and fellowship-trained Mohs Surgeons, to join our patient-first, values-based practice that prides itself on integrity as well as great teamwork.

Founded in 2015

Brownwood, Texas, USA

1001-5000 employees