NEOGOV · 1 day ago
Civilian Dispatcher Trainee
Middletown, CT
Full-time
Onsite
New Grad
$48K/yr - $71K/yrNEOGOV is seeking a Civilian Dispatcher Trainee to join the City of Middletown's Central Communications department. This position involves receiving training to process emergency calls, dispatch appropriate emergency services, and manage communications during critical situations.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Receives on the job training to process routine and emergency calls; determines and initiates proper response based on procedures to emergency situations including hazards, criminal activity, injuries, accidents, fires, etc.; dispatches police and fire personnel to respond to emergency situations
Tracks and coordinates all activities of police officers and Fire Department
Provides information to response personnel; checks NCIC files on parties contacted by police officers; confirms warrants, stolen cars, license plates and other property. Provides street directions as needed. Contacts local, state and federal agencies at the request of police and fire personnel
Receives training to manage emergency medical calls and dispatch based upon established protocols
Provides callers with instructions to ensure their safety during emergencies; attempts to separate domestic violence victims prior to arrival of police
Dispatches mutual aid and other agencies in response to requests by police and fire personnel
Monitors in-house alarm systems; monitors security cameras in-house and at the Police Department; monitors cell cameras. Monitors all radio transmissions
Establishes case numbers and records the chronology of all police and fire calls. Logs in all addresses and times of fires
Monitors and relays all information relayed by the National Weather Service
Monitors and reacts appropriately to State of Connecticut, Department of Homeland Security communications
Transfers non-emergency calls to proper personnel/agency. Contacts Public Works and the Water Department employees for after-hours services. Dispatches animal control officers
Coordinates multiple agency response to large-scale emergencies; calls in extra manpower to fill vacant stations and positions
Enters data regarding cases into the computer system
Performs other related functions as assigned or required
Qualification
Required
High school diploma or equivalent
Must be eighteen (18) years of age or older
Candidates must obtain NCIC/COLLECT, Telecommunications, 911 and Emergency Medical certifications within three (3) months of appointment
Candidates must within one year of appointment be qualified to advance to the position of Civilian Dispatcher
A candidate will be required if employed by the City of Middletown to maintain all certifications as set by renewal standards for the duration of employment
Position requires a valid Connecticut Driver's License within 60 days of hire
Benefits
Comprehensive Medical and Dental Coverage and Life Insurance Benefits
14 Paid Holidays
Paid Vacation, Sick, and Personal Leave
College Reimbursement Program
Defined Benefit Pension Plan
Optional 457 plan
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase