WestRock Company · 2 days ago
Account Manager/Sr. Coord, Customer Service
Conway, AR
Full-time
Onsite
Entry, Mid LevelWestRock Company is a global leader in sustainable paper and packaging solutions, seeking a Customer Service Representative / Account Manager. This role involves managing customer inquiries, coordinating orders, and developing client relationships to enhance production planning and service strategies.
CommercialManufacturingPackaging ServicesPaper ManufacturingSustainability
Responsibilities
Work proactively to complete all tasks timely, accurately, and completely
Initial point of contact for sales team, customers, and manufacturing
Develop strong client relationships that provide significant input to production planning and service strategies
Organize pre-production meetings for new customers, products, & graphics
Coordinate processing of new graphics with WestRock’s pre-press department or customer-specified outside facility
Manage customer graphics
Assist in ordering materials by providing forecast information (timing & quantity)
Manage VMI (Vendor Managed Inventory) processes, including creation and update of customer contracts
Receive and enter customer orders, shipping releases, and complaints
Assist in production planning and/or order prioritization by providing customer requirements
Respond to customer inquiries regarding product availability, and provide inventory information
Manage and maintain inventory, FIFO (first in first out) as to prevent aging over 90 days
Assist in recovery of aged receivables
Must be willing to work flexible hours, when necessary
Promote teamwork at all levels within the company
Qualification
Required
Knowledge of company's products, processes, and delivery capabilities
Work proactively to complete all tasks timely, accurately, and completely
Initial point of contact for sales team, customers, and manufacturing
Develop strong client relationships that provide significant input to production planning and service strategies
Organize pre-production meetings for new customers, products, & graphics
Coordinate processing of new graphics with WestRock's pre-press department or customer-specified outside facility
Manage customer graphics
Assist in ordering materials by providing forecast information (timing & quantity)
Manage VMI (Vendor Managed Inventory) processes, including creation and update of customer contracts
Receive and enter customer orders, shipping releases, and complaints
Assist in production planning and/or order prioritization by providing customer requirements
Respond to customer inquiries regarding product availability, and provide inventory information
Manage and maintain inventory, FIFO (first in first out) as to prevent aging over 90 days
Assist in recovery of aged receivables
Must be willing to work flexible hours, when necessary
Promote teamwork at all levels within the company
Professional customer satisfaction skills needed to maintain positive external and internal relationships
Excellent oral and written communications skills
Effective listening skills
Proficiency in computer applications including Microsoft Word, Excel, PowerPoint and Outlook
Excellent organizational skills to include follow-up, accountability, and spreadsheet management
Ability to easily adapt to fluctuations in business cycles and workload
Excellent problem-solving skills
Be comfortable working independently and within a team environment
Ability to work through conflict situations
Ability to manage and prioritize daily deadlines, as well as multiple customer and manufacturing requests
Preferred
Bachelor's degree preferred
Customer service experience / account management preferred
Knowledge of the carton folding industry and products a plus
Occasional travel required
Company
WestRock Company
Smurfit Westrock is the global leader of paper-based packaging solutions.
Founded in 1953
10001+ employees
H1B Sponsorship
WestRock Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (14)
2023 (25)
2022 (8)
2021 (24)
2020 (21)
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-09-12Acquired
2015-07-02IPO
Leadership Team
S
Samuel Shoemaker
President, Consumer Packaging
Recent News
2026-01-09
Company data provided by crunchbase