SAIC · 23 hours ago
IT Technician
Lakewood, CO
Full-time
Onsite
Mid, Senior Level
$80K/yr - $85K/yr
5+ years expSAIC is actively seeking a highly motivated and customer-focused Mid-level Tier I/II Help Desk Technician to join their team. The role is central to providing exceptional support within a unique operational environment, focusing on Windows desktop system administration and user account management.
Information TechnologySecurityService IndustrySoftware
No H1B
U.S. Citizen Only
Responsibilities
Responding to incoming calls, tickets, walk-ins, and emails to provide desktop support and assistance for various systems, applications, and processes in a production environment
Providing initial troubleshooting for a variety of hardware and software problems
Performing Active Directory user account management tasks, including account creation, modification, deletion, password resets, and managing access permissions
Administering user mailboxes, distribution groups, and other related services within Exchange environments
Facilitating the issuance and management of user credentials for various systems and services
Escalating problems to the appropriate organizations and teams when necessary, ensuring thorough documentation of all resolution steps
Utilizing ServiceNow constantly to track the status of all ongoing issues within the environment through ticketing systems and incident management tools
Documenting technical and operational procedures, including those specific to user account management, to ensure continuous operations
Reviewing various monitoring tools to track outages across an enterprise, along with scheduling maintenances and notifications as needed
Deploying and configuring new hardware components for operations in classified network environments, including network printers, desktops, clients, and other standard information technology devices
Assisting in ensuring security compliance and standards are met through STIG compliance and vulnerability remediation activities
Interfacing regularly with customers to support their operational environment and technical needs, maintaining a professional and helpful demeanor
Maintaining a running inventory of equipment within ServiceNow
Assisting in maintaining and deploying data center equipment, including networking gear, racking servers, and cable management, as directed
Providing technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
Responding to situations where first-line product support has been unable to isolate or fix problems in malfunctioning equipment or software
Reporting design, reliability, and maintenance problems or bugs to design engineering/software engineering
May be involved in customer installation and training
Provides support to customer/users where the product is highly technical or sophisticated in nature
Generally, interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background
Qualification
Required
Bachelors and 0 years related experience, or 4+ years additional experience in lieu of degree
5+ years in IT support is required
U.S. CITIZENSHIP REQUIRED
A+ Certification or higher required
Must have or be able to obtain a DOE Q clearance
Preferred
Security+, Network+, HDI or ITIL certifications desired
Company
SAIC
SAIC specializes in IT, enterprise IT, engineering, and professional services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$522.13MKey Investors
U.S. Geothermal
2025-09-22Post Ipo Debt· $500M
2010-09-13Post Ipo Equity· $22M
2006-10-13IPO
Leadership Team
Prabu Natarajan
Chief Financial Officer
Kevin F Brown
Senior Vice President, Chief Information Security Officer
Recent News
2025-12-16
2025-12-16
2025-12-05
Company data provided by crunchbase