University of Michigan Health-Sparrow · 2 days ago
SCHEDULING SPECIALIST
Lansing, MI
Full-time
Onsite
Entry Level
1+ years expUniversity of Michigan Health-Sparrow is seeking a Scheduling Specialist to ensure that patients are scheduled for various therapy appointments in accordance with insurance guidelines. The role involves coordinating schedules for therapists and patients, maintaining accurate records, and supporting the therapy team in delivering services effectively.
Hospital & Health Care
Responsibilities
Reviews new admissions for ordered therapy services
Schedules patient appointments with appropriate disciplines and staff, making note of evaluations, discharges, and family training and scheduling appropriately
Completes team conference scheduling each week
Communicates within the team to all involved parties any discharges or admissions to the floor
Communicates within the team any unplanned schedule interruptions
Works with leadership to ensure adequate staffing levels for each shift
Compiles daily schedules for therapists, ensuring that productivity expectations are met
Compiles daily schedules for patients, ensuring that required therapy minutes are met each seven day period per insurance guidelines
Maintain accurate floor sheets and distribute accordingly
Communicate with all team members to coordinate delivery of therapy services in accordance with required therapy minute guidelines
Provide appropriate wheelchairs to patients and maintain all wheelchairs and wheelchair parts
Perform and document cleaning and maintenance activities according to department standards. These include but are not limited to cleaning treatment areas, stocking clean linens, removing dirty linens, disinfecting patient care equipment, and performing routine maintenance checks
Assist in the provision of therapy interventions under the supervision of a staff PT, PTA, OTR, or COTA. Therapy interventions include but are not limited to: modality assistance, equipment and treatment area set up and clean up, aquatic therapy program assistance, assistance with ambulation, transfers, wheelchair mobility, and mat activities and assistance with ADLs and table top activities
Transport patients between therapy gyms/treatment rooms and patient rooms
Communicate verbally with the responsible clinician regarding the patient's feedback related to designated intervention
Seek ways to continually improve the value of our services and maximize our customers' rehabilitation potential by actively participating in activities such as in-services, staff meetings, team meetings, and continuing education courses
Maximize customer satisfaction by treating our customers with respect and responding to their needs in a prompt, friendly, and courteous manner
Follows all hospital policy and procedures related to infection control
Supports program operations as assigned
Qualification
Required
Minimum of 1 year hospital or outpatient health scheduling
High school diploma or GED
Able to type 45 WPM or demonstrate steps to increase proficiency toward this standard
Demonstrate working knowledge of Microsoft Office applications or other computer software as deemed appropriate
Demonstrate knowledge of EPIC
Demonstrate effective written and verbal communication skills and strong interpersonal skills
Demonstrate knowledge of medical terminology
Demonstrate ability to prioritize and keep pace in a very busy setting
Ability to perform multiple tasks and adapt to changing work situations
Ability to handle office machinery such as fax machines and multi-line phone system
Effective written and verbal communication skills and strong interpersonal skills
Company
University of Michigan Health-Sparrow
As Mid-Michigan’s premier healthcare organization and the region’s largest private employer, University of Michigan Health-Sparrow provides quality care to hundreds of thousands of people each year.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase