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US Foot & Ankle Specialists · 1 day ago

Front Desk Receptionist

McLean, VA

Full-time

Onsite

Entry Level

2+ years exp

US Foot & Ankle Specialists is seeking a Front Desk Receptionist to provide essential administrative support in a fast-paced medical practice. The role involves patient service, appointment scheduling, data entry, and electronic health record management.

Health CareMedicalWellness

Responsibilities

Greet patients upon arrival and address questions and concerns

Answer incoming calls, provide information, transfer calls, and take messages as needed

Schedule appointments and manage multiple provider calendars

Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff

Maintain and update patient records through data entry, faxing, and scanning

Collect payments, including deductibles, coinsurance, balances, copays, and sales of OTC items

Review and update accounts receivable/payable changes since prior visits

Maintain an accurate log of orthotics received; contact patients for follow-ups and schedule appointments accordingly

Monitor office supply inventory, place orders, and coordinate equipment maintenance and service

Verify insurance eligibility, referrals, and authorizations in preparation for next-day appointments

Prepare and process daily reports, deposit slips, and upload financial records to shared files

Review billing claims and denials; gather required information from providers or patients to resolve issues

Support additional office tasks and projects as needed

Qualification

Medical terminologyEHR managementInsurance verificationMicrosoft Office SuiteCustomer serviceMulti-taskingInterpersonal skillsProblem-solvingAttention to detailTeam-oriented mindset

Required

High School Diploma or GED equivalent

2+ years of administrative support experience in a medical environment strongly preferred

Knowledge of health insurance processes, including pre-authorization, insurance verification, medical terminology, CPT codes and ICD-9/ ICD-10 coding strongly preferred

Excellent customer service and interpersonal skills

Ability to establish and maintain effective working relationships with patients, coworkers, and the public

Strong communication, multi-tasking, and problem-solving skills

Ability to thrive in a fast-paced and demanding work environment

Strong attention to detail and a commitment to achieving high levels of patient satisfaction

Ability to maintain confidentiality and uphold HIPAA compliance at all times

Sound judgment and discretion in handling sensitive information

Team-oriented mindset, flexibility, and a willingness to learn

Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems