CareerSource Florida · 2 days ago
Career Development Specialist
Madison, FL
Full-time
Onsite
New Grad, Entry LevelCareerSource Florida is dedicated to serving the community by developing careers. The Career Development Specialist will provide direct customer service and support to job seekers, assist them in navigating technology for job searches, and maintain professional relationships to foster positive economic outcomes.
Business DevelopmentCareer PlanningEducationTraining
Responsibilities
Maintain a professional and excellent customer service by assisting customers in employment planning and ensuring timely delivery of services
Interview and assess career seekers to determine their qualifications, work history, job search strengths and challenges, and areas of interest
Assist customers in use of technology and electronic processes, including equipment for hearing- and vision-impaired. This also includes resetting passwords and setting up accounts in necessary systems
Conducts informal assessment to determine job seeker immediate need(s) for service
Directs job seeker and advises them on next step
Screens veterans for specific services
Introduces job seeker to process, provides overview of services, assists job seeker in completing orientation or steps to registration
Answer questions about eligibility to the public and customers
Follows up with customers, through one-on-one meetings, email, and/or phone discussions
Trains customers on how to use online systems to complete a full application in order to receive services and perform job searches
Assists job seekers with resume development
Provides limited direction but assists willingly Connect claimants
Reviews, updates, develops and disseminates career information resources
Ensures proper and timely documentation in required data systems
Elicit and communicate information effectively and determine eligibility for various levels of services; interprets and explains information such as eligibility requirement, application process details, and use of online job seeker system; refers applicants to other agencies for assistance
Conducts regular follow-ups with job seeker customers to facilitate job referral, reemployment and the gathering of placement employment outcome data
Work in collaboration with others
Provides communication support to all co-workers
Maintain confidentiality with all customer, co-worker, and organizational information
Participate in development of processes and procedures to improve organizational effectiveness and meet CSNF goals
Participate in job fairs and other related events as requested
Maintain regular schedule of professional development and training per policy
Keeps up to date with labor market activities and developments
Maintains relationships with external agencies or professionals on referrals of customers
Contributes knowingly to assigned industry group(s)
Maintains compliance with all policies and procedures
Monitor services and cases assigned
Maintains a good monitoring record
Earns Tier 1 credential in first 60 days of employment
Performs other job functions as required
Qualification
Required
Driven and curious individual who likes to work as a part of a team
Ability to thrive in an often changing work environment where adaptability is key to success
Experience in providing direct customer service and support
Ability to assist job seekers in accessing and using a technology program application to complete job search functions
Support front desk activities and tracking of job seeker traffic through appropriate data systems
Excellent verbal and written communication skills
Maintain a professional and excellent customer service by assisting customers in employment planning and ensuring timely delivery of services
Interview and assess career seekers to determine their qualifications, work history, job search strengths and challenges, and areas of interest
Assist customers in use of technology and electronic processes, including equipment for hearing- and vision-impaired
Conduct informal assessment to determine job seeker immediate need(s) for service
Direct job seeker and advise them on next step
Screen veterans for specific services
Introduce job seeker to process, provide overview of services, assist job seeker in completing orientation or steps to registration
Answer questions about eligibility to the public and customers
Follow up with customers, through one-on-one meetings, email, and/or phone discussions
Train customers on how to use online systems to complete a full application in order to receive services and perform job searches
Assist job seekers with resume development
Review, update, develop and disseminate career information resources
Ensure proper and timely documentation in required data systems
Elicit and communicate information effectively and determine eligibility for various levels of services
Conduct regular follow-ups with job seeker customers to facilitate job referral, reemployment and the gathering of placement employment outcome data
Work in collaboration with others
Provide communication support to all co-workers
Maintain confidentiality with all customer, co-worker, and organizational information
Participate in development of processes and procedures to improve organizational effectiveness and meet CSNF goals
Participate in job fairs and other related events as requested
Maintain regular schedule of professional development and training per policy
Keep up to date with labor market activities and developments
Maintain relationships with external agencies or professionals on referrals of customers
Contribute knowingly to assigned industry group(s)
Maintain compliance with all policies and procedures
Monitor services and cases assigned
Maintain a good monitoring record
Earn Tier 1 credential in first 60 days of employment
Company
CareerSource Florida
CareerSource Florida offers an integrated talent support solutions, career services, and business services.
Founded in 2000
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Adrienne Johnston
President and CEO
Jason McCandless MBA, CPTD
Chief Operating Officer
Recent News
Government Technology US
2025-05-02
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