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The Vincit Group · 1 day ago

ERP Support Specialist

Chattanooga, TN

Full-time

Onsite

Entry Level

1+ years exp

The Vincit Group is seeking an ERP Support Specialist who will be the primary point of contact for all end users of the company’s two ERP systems. The role involves assisting users with troubleshooting, training, and configuration issues while contributing to improvements and enhancements for organizational initiatives.

Chemical

Responsibilities

Provide daily end user support for ERP systems, addressing or escalating issues in a timely and professional manner

Administer security for ERP systems for all users, ensuring integrity and confidentiality of sensitive data

Review reports for potential errors, research systemic or user causes of errors found, and implement controls or configuration changes to mitigate future errors and risks

Apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve user issues

Identifies requirements for new/existing product configurations, system enhancements/fixes by establishing personal rapport with persons in a position to understand requirements

Assists with the successful rollout of system changes or new system implementations, not limited to testing, training, support, documentation

Assists with the company’s M&A activities as it relates to system conversions and integrations

Qualification

Sage X3 ERPMicrosoft ExcelSQL query syntaxBusiness enterprise systemsAnalytical skillsTraining material developmentBasic accounting principlesProblem-solving skillsCommunication skills