WhiteCrow Research · 4 hours ago
Technical Support Manager
Branchburg, NJ
Full-time
Onsite
Senior Level
5+ years expWhiteCrow Research is a global talent research firm specializing in insight and pipelining. They are seeking a Technical Support Manager to lead a team responsible for the maintenance and reliability of manufacturing equipment and facility infrastructure, ensuring compliance with regulatory standards and operational excellence.
BiotechnologyConsultingEmploymentHuman ResourcesStaffing Agency
Responsibilities
Supervising and developing a team of mechanics and technicians supporting facilities, utilities, lab and production equipment. Additional oversight of contractors will be expected
Coaching, training, and mentoring team to build technical depth and promote a culture of ownership and continuous improvement
Leading the development of standard operating procedures as required
Championing the start up and maintenance of an asset management system that will become the basis of technical support in the plant
Leading daily planning, prioritization, and execution of maintenance and reliability activities
Conducting performance reviews, skill assessments, and development planning for direct reports
Leading the maintenance, calibration, and repair of critical systems including: HVAC, compressed air, WFI, clean steam, Nitrogen generation, isolators, fillers, automated inspection and leak detection equipment, automated secondary packaging equipment, lab systems, stability chambers, site infrastructure, and the Building Management System (BMS)
Ensuring all activities are conducted in compliance with cGMP, safety regulations, maintenance plans and SOPs
Supporting commissioning, qualification (IQ/OQ/PQ), and startup activities for new systems and equipment
Driving proactive and preventive maintenance through and asset management system utilization and performance tracking
Ensuring good documentation practices and data integrity so all maintenance records are accurate, complete, and auditable
Enforcing a culture of safety focusing on EHS compliance, including Lockout/Tagout, confined space entry, Arc flash protection, and chemical safety protocols
Supporting audits and inspections by regulatory agencies and internal quality teams
Analyzing equipment performance and maintenance data to identify trends, root causes, and opportunities to reduce downtime and increase reliability
Collaborating with engineers, production, and quality teams to improve reliability and maintainability of equipment
Managing spare parts strategy and implement inventory management process
Qualification
Required
Bachelor's degree in engineering is required
Minimum 5+ years of experience in pharmaceutical, biotech, or regulated manufacturing environment, with 2+ years in a supervisory or team lead role
Strong technical knowledge of clean utilities, facility systems, secondary packaging and aseptic manufacturing equipment
Experience supervising or mentoring maintenance personnel
Experience working with a qualified asset management system. (Current system is SAP PM)
Working knowledge of cGMPs, regulatory expectations, and CMMS systems (e.g., Blue Mountain, SAP PM, Maximo, etc.)
Strong organizational, communication, and leadership skills
Demonstrated commitment to safety, compliance, and team development
Excellent interpersonal, communication, and problem-solving skills
Comfortable working in a fast-paced, evolving environment where agility and adaptability are key
Strong leadership presence with demonstrated ability to build high-performing teams and compliance culture
Effective communication, collaboration, and influencing skills across multiple stakeholders
Preferred
Degree in Mechanical, Electrical, Biomedical, or similar preferred
Experience in controlled substance and high potent product environment desired but not required
Company
WhiteCrow Research
WhiteCrow Research provides global talent research, insight and pipelining specialist.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Cindy Mora
Talent Acquisition Partner
Krista Lembesis
Client Delivery Partner
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