Paxton Access Ltd · 15 hours ago
Technical Customer Service Representative
Greenville, SC
Full-time
Onsite
New Grad, Entry LevelPaxton Access Ltd is a global brand with nearly 40 years of experience, focused on harnessing new technology to provide better solutions for customers. The role involves delivering technical product support to customers and installers, troubleshooting installation issues, and collaborating with other teams on product testing.
Security & Investigations
Hiring Manager
Devin Yuille
Responsibilities
Delivering accurate technical product support to installers or customers via phone, email, or webchat
Handling any sales or returns process requests
Troubleshooting, diagnosing, and resolving installation issues in a timely manner
Working closely with other teams within Paxton to trial and test new products or features
Qualification
Required
Delivering accurate technical product support to installers or customers via phone, email, or webchat
Handling any sales or returns process requests
Troubleshooting, diagnosing, and resolving installation issues in a timely manner
Working closely with other teams within Paxton to trial and test new products or features
Preferred
Experience in a phone-based or customer service based role is preferred but not essential
Enthusiastic about exploring new technologies, with a natural flair for understanding technical systems and tools
Benefits
Healthcare plans, tailored by you, and a supportive employee assistance scheme.
Discounts and savings on everything - Pizza! Movie Tickets! Hotels! Car Rentals! And so much more. Partnered with leading brands like Costco and DisneyLand with TriNet perks.
Quick, easy access to all your information via TriNet Mobile App - healthcare, perks, earnings, PTO and more.
401(k) with options for employer matching and profit share.
Accrue 144 hours PTO annually.
Variety of social events across the year, from Summer and Winter parties to EDI events and Charity days.
Modern open plan offices, collaboration spaces, training rooms and onsite mini-gym!
Recognised as one of the Best Companies to Work for in the UK, by Best Companies™.
Company
Paxton Access Ltd
With 40 years of experience, Paxton is a company passionate about technology.
Founded in 1985
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase