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Delinea · 17 hours ago

Customer Success Engineer

Redwood City, CA

Full-time

Onsite

Mid Level

4+ years exp

Delinea is a pioneering company in securing human and machine identities through intelligent, centralized authorization. The Customer Success Engineer (CSE) serves as the technical backbone for Customer Success Managers, providing on-demand technical and strategic support to help unlock the full value of solutions for customers.

Cloud SecurityComplianceCyber SecurityIdentity ManagementInformation TechnologyIT ManagementSecuritySoftware

H1B Sponsor Likely

Responsibilities

Provide expert technical guidance to CSMs on strategic tasks, such as unlocking solution value for all Delinea’s products except FastPath, facilitating information on integrations and features, and answering in-depth technical questions

Assist in resolving "stuck" support cases, bugs, or feature requests by liaising with internal teams (e.g., engineering, product) to accelerate progress and communicate updates primarily through CSMs

Engage in customer-facing discussions when escalated, with direct customer contact as needed, while ensuring the CSM remains the primary point of contact

Focus assignments on specific "issues" rather than customers; once an issue is resolved, disengage from the engagement to return to the resource pool

Promote knowledge transfer during interactions, coaching CSMs to handle similar situations independently in the future and reduce reliance on CSE support

Collaborate with CSM managers and the Director of Technical Success to prioritize requests and ensure alignment with team goals

Document interactions, resolutions, and best practices to contribute to internal knowledge bases and improve overall CSM capabilities

Maintain clear boundaries to avoid overlapping with Professional Services; this role does not involve billable implementations, custom development, or long-term customer assignments

Qualification

Cybersecurity experienceTechnical guidanceSTEM degreeKnowledge transferCollaboration

Required

4+ years related experience

BA degree STEM focus or equivalent experience

Preferred

Preferred cybersecurity experience in the identity space

Benefits

Healthcare insurance

Pension/retirement matching

Comprehensive life insurance

Employee assistance program

Time off plans

Paid company holidays

Company

Delinea

Glassdoor3.7

Delinea is a provider of privileged access management (PAM) solutions for seamless security

Founded in 2021

Redwood City, California, USA

1001-5000 employees

https://delinea.com

H1B Sponsorship

Delinea has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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Trends of Total Sponsorships

2025 (4)

2024 (8)

2022 (2)