FirstService Residential · 1 week ago
Regional Administrative Manager
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$85K/yr - $85K/yr
10+ years expFirstService Residential is a company that oversees a large team of administrative professionals across the North region. The Regional Administrative Manager will lead and develop a team, oversee performance and operational KPIs, and implement process enhancements to improve efficiency and service quality.
Property ManagementReal Estate
Responsibilities
Lead, coach, and develop a multi layered team of Team Leads, Supervisors, and frontline associates, ensuring strong performance, engagement, and alignment with regional and organizational goals
Oversee associate performance and operational KPIs, using data driven insights to identify trends, address performance gaps, and drive continuous improvement across all administrative functions
Act as the primary escalation point for Operations Managers, Directors, and cross functional partners, providing timely resolution, strategic guidance, and clear communication on complex issues
Evaluate existing workflows and recommend process enhancements that improve efficiency, accuracy, and service quality across the region
Lead the rollout and adoption of new procedures, systems, and administrative initiatives, ensuring teams are trained, supported, and compliant with organizational standards
Identify talent for the department, including interviewing, selecting, and onboarding high quality candidates to support regional staffing needs and long term talent development
Qualification
Required
10+ years' administrative experience from a service orientated environment, where accurate and time sensitive document creation is a critical deliverable
Minimum of 5 years' experience in a personnel management role where they have demonstrated a track record of developing and mentoring team members and acting as a talent champion
Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions
Must possess a high energy attitude and an ability to multi-task/prioritize different projects at any given time
Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Ability to maintain confidentiality and handle sensitive information with discretion
Ability to lift and carry or otherwise move up to 50 pounds
Preferred
Property management or condominium management experience strongly preferred
Benefits
Full comprehensive benefits including your choice of multiple medical plans
Dental
Vision
Life insurance
Short-term and long-term disability
Legal
Identity theft
Pet insurance
Company-paid life insurance
Benefits from our employee assistance program
Paid time off
Paid holidays
Tuition reimbursement
401(k) with company match
Company
FirstService Residential
FirstService Residential is a real estate company that provides property management services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
A
Amy Sanchez
President, Central & North Florida Markets
Katie Halfhill
Director of Business Development
Recent News
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