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Inside Higher Ed · 1 day ago

Associate Director of Dining Operations, Marietta Campus

Kennesaw, GA

Full-time

Onsite

Lead/Staff, Director/Executive

4+ years exp

Kennesaw State University is a prominent public institution in Georgia, known for its innovative teaching and learning. The Associate Director of Dining Operations will be responsible for planning, directing, and coordinating all aspects of dining operations on the Marietta campus, including overseeing staff, ensuring compliance, and maintaining customer service excellence.

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Responsibilities

Directly supervises assigned staff with direct responsibility for hiring, coaching, performance management, and annual reviews

Provides second level oversight of non-leadership staff and student assistant positions

Ensures compliance with university and/or franchise training requirements and maintains records of current documentation

Responsible for ensuring excellent customer service

Develops and supports all customer service and employee engagement initiatives

Effectively manages and adheres to KSU Dining systems and procedures for the ordering, receiving, storing, preparing, serving and selling of food and related products

Leadership in new concept creation, as well as promotional menu development and execution

Creates and maintains a safe and sanitary work environment and ensures requirements for appropriate sanitation and safety levels are met

Consistently meets sales and revenue targets, effectively manages food and labor costs so that budget requirements are met or exceeded

Assists in assigned location¿s forecasting and accounting processes

Conducts and oversees weekly and month-end inventory and properly maintains records to comply with University and BOR rules, regulations and standards

Serves as main point of contact for, and maintains relationships with, national franchise contacts, vendors, and key service users

Maintains brand compliance and coordinates marketing activities and promotions for assigned location(s)

Serves as main point of contact with Campus Services¿ Marketing in developing and implementing marketing strategies across assigned retail and/or residential dining locations

Oversees the relationship between KSU Dining and University Stores in collaborative operations

Qualification

Management experienceCustomer service skillsServSafe CertificationHAACP StandardsMicrosoft OfficeInterpersonal skillsProblem solvingProject managementCommunication skillsLeadership skills