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OutSystems · 17 hours ago

Lead SDR Operations Specialist

United States

Full-time

Onsite

Senior Level

$121K/yr - $147K/yr

7+ years exp

OutSystems is a global company focusing on AI-powered applications and agents that streamline operations. The Lead, SDR Operations will optimize the SDR operational ecosystem, manage advanced systems, and drive strategic planning initiatives to enhance productivity and pipeline growth.

Agentic AIArtificial Intelligence (AI)Data IntegrationDeveloper PlatformDeveloper ToolsDevOpsGenerative AIPaaSSaaSSoftware

Responsibilities

Manage and Optimize Core Systems: Oversee and maintain advanced configurations across the entire Sales Development Technology Stack, including designing scalable infrastructure and processes

Ensure Data Integrity: Manage complex data orchestration and flows between SDR and marketing systems to ensure data integrity and global reporting accuracy

Lead Operational Planning: Drive advanced planning activities, including managing Activity KPIs, Quotas, SPIFs, and leading Headcount Capacity Planning and benchmarking efforts

Deliver Strategic Insights: Develop strategic reporting aligned with organizational objectives, and synthesize data into comprehensive reports that directly inform leadership decision-making

Ensure Operational Reliability: Proactively anticipate and mitigate potential system disruptions and errors that could impact global SDR productivity

Drive Continuous Improvement: Lead complex problem-solving initiatives and oversee processes to ensure continuous efficiency gains in all SDR workflows

Align Cross-Functional Workflows: Act as the central point of contact for cross-functional alignment, driving consensus on planning approaches and leading strategic change management

Influence Leadership: Persuade and influence leadership decisions by presenting impactful analytics, acting as an advocate for data-driven strategies at the executive level

Qualification

GTM Technology StackSalesforceData VisualizationSQLSales Engagement PlatformsStrategic Change ManagementCross-Functional CollaborationProblem Solving

Required

7+ years of progressive experience in SDR Operations, Sales Operations, Marketing Operations, or Revenue Operations, OR a combination of 4+ years in one of these operational functions plus relevant experience in an SDR/BDR individual contributor or leadership role, ideally with a high-growth SaaS or technology company

Proven expertise in administering and optimizing a best-in-class GTM Technology Stack, including Salesforce, sales engagement platforms (e.g., Outreach, Salesloft), conversational intelligence (Gong), prospecting tools (e.g., ZoomInfo, Cognism, Lusha), LinkedIn Sales Navigator, and website chat (e.g., Qualified, Drift)

Intermediate proficiency in data visualization and reporting tools (Salesforce Reporting & Dashboards, Power BI)

Preferred

Salesforce Administrator, Outreach, and/or PowerBI Certifications

Intermediate to advanced proficiency with SQL or data modeling within a Business Intelligence (BI) or Data Warehouse environment (Snowflake)

Familiarity with sales methodologies (e.g., MEDDPICC) and experience building operational processes to support them

Demonstrated experience in leading strategic change management initiatives for global sales development teams

Benefits

A company that is always growing, changing, and innovating. We challenge each other to innovate in our products, in our team, and how we use our own technology. And we give our teams space to be proactive and creative.

Real career opportunities. We care about growth and development. Yes, vertical career progression is a possibility, but it's not the only one. From lateral moves and joining different teams to mastering specialized skills, we support your growth no matter what your goals are.

Work colleagues that are as smart, hard-working, and driven as you. We act as one global OutSystems team, taking ownership and working together toward a shared vision.

Disrupting the status quo is in our DNA. In fact, it’s why our company exists.

We ask “why” a lot. It helps us connect our individual work to the bigger picture and sometimes even uncover a better way.