District Team Leader jobs in United States
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Stiles Machinery · 1 day ago

District Team Leader

positionBaltimore, MD
timeFull-time
remoteOnsite
seniorityMid Level

Stiles Machinery is seeking a District Team Leader who will be responsible for performing core Field Service Representative duties while also supervising a team of FSRs. The role involves ensuring customer satisfaction through service quality oversight, mentoring team members, and driving service revenue growth within the designated territory.

IndustrialMachinery ManufacturingSoftware
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H1B Sponsor Likelynote

Responsibilities

Perform installation, inspection, repair, and maintenance of machines and equipment
Respond to customer service calls and coordinate scheduling with the service center to optimize team productivity
Promptly report work results, issues encountered, and follow-up required through written service reports to the Service Manager (RSM)
Maintain strong, professional relationships with customers and their employees
Resolve equipment problems and customer concerns effectively and promptly
Ensure high levels of customer satisfaction across all service interactions
Supervise the FSR team within the assigned territory, acting as a working leader
Conduct performance reviews, provide training and development opportunities, and deliver regular feedback to the RSM
Monitor team performance and ensure compliance with service standards and company policies
Drive service revenue growth within the territory by identifying opportunities and optimizing service delivery
Collaborate with Sales Engineers and Service Managers to align field operations with business goals

Qualification

Field service experienceSupervisory experienceElectronic technical knowledgeMicrosoft Office ApplicationsMultitaskingCommunication skillsProblem-solving abilitiesAdaptabilitySelf-starter

Required

Two years electronic technical school or equivalent experience required
Field service experience
Supervisory experience
Valid driver's license
Strong verbal and written communication skills
Adaptability to changing priorities
Ability to multitask and manage competing demands
Excellent problem-solving and decision-making abilities
Self-starter with a high degree of initiative and independence
Experience in Microsoft Office Applications. (Word, Excel, Outlook, PowerPoint)

Company

Stiles Machinery

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Stiles Machinery is the provider of advanced woodworking machinery and technology solutions.
dateFounded in 1965
location
Grand Rapids, Michigan, USA
people-size201-500 employees
web-link
http://www.stilesmachinery.com/

H1B Sponsorship

Stiles Machinery has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Anderson Ronha
Chief Financial Officer
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Company data provided by crunchbase