Wipro · 2 days ago
LEAD ADMINISTRATOR L2
Irving, TX
Full-time
Onsite
Senior Level, Lead/Staff
$80K/yr - $158K/yr
8+ years expWipro is an end-to-end digital transformation partner seeking a Lead Administrator L2 to support Ops teams in diagnosing and providing solutions for systemic issues. The role involves overseeing mission-critical projects, improving operational efficiencies, and engaging in change and release management.
ConsultingInformation ServicesInformation TechnologySoftware
Responsibilities
Supporting the Ops teams to diagnose and provide solutions for systemic issues in the Process Automation Services platforms
Solve Operational problems
Work on-call shifts responding to alerts
Providing oversight into mission critical projects
Conduct operations workshops and increase operational effectiveness within the organization
Identify, develop, test, debug and implement improvements using Digital Transformation techniques to optimize operational efficiencies for Level 3 Ops functions and improve platform reliability
Persuade and influence others through strong and comprehensive communication and diplomacy skills
Set and maintain acceptable performance and availability thresholds (Service Level Objectives) by working closely with Ops and system engineers to drive adoption of modern reliability practices like SLI, SLOs, error budget policies, actionable alerts, self-healing, proactive capacity management and change/release management practices
Monitor and help stabilize services in production. Standardize & Improve monitoring and reporting capabilities, dashboard creation using tools like Splunk, AppDynamics, etc
Perform Compliance Reviews of Vulnerabilities/EOVS
Engage on Gating/Production Readiness Review(PRR) for new services/platforms/products
Participate on CoB/DR Drills
Standardize change and release management
Proactively perform demand forecasting, capacity planning and anomaly detection
Review and engage on release of new products/services from testing through go-live
Standardize change and release management for Platforms
Contribute towards architecture reviews, making sure product designs are technically sound with contingencies thought through
Technical documentation focused towards driving post-mortems, technical/process guidance, automation, operational improvement, etc
Review current platforms & application architecture and engage with server & product engineers for setting up SDI for the existing platform with focused drive to enable new platforms
Qualification
Required
8-10 Years of experience
Supporting the Ops teams to diagnose and provide solutions for systemic issues in the Process Automation Services platforms
Solve Operational problems
Work on-call shifts responding to alerts
Providing oversight into mission critical projects
Conduct operations workshops and increase operational effectiveness within the organization
Identify, develop, test, debug and implement improvements using Digital Transformation techniques to optimize operational efficiencies for Level 3 Ops functions and improve platform reliability
Persuade and influence others through strong and comprehensive communication and diplomacy skills
Set and maintain acceptable performance and availability thresholds (Service Level Objectives) by working closely with Ops and system engineers to drive adoption of modern reliability practices like SLI, SLOs, error budget policies, actionable alerts, self-healing, proactive capacity management and change/release management practices
Monitor and help stabilize services in production
Standardize & Improve monitoring and reporting capabilities, dashboard creation using tools like Splunk, AppDynamics, etc
Perform Compliance Reviews of Vulnerabilities/EOVS
Engage on Gating/Production Readiness Review(PRR) for new services/platforms/products
Participate on CoB/DR Drills
Standardize change and release management
Proactively perform demand forecasting, capacity planning and anomaly detection
Review and engage on release of new products/services from testing through go-live
Standardize change and release management for Platforms
Contribute towards architecture reviews, making sure product designs are technically sound with contingencies thought through
Technical documentation focused towards driving post-mortems, technical/process guidance, automation, operational improvement, etc
Review current platforms & application architecture and engage with server & product engineers for setting up SDI for the existing platform with focused drive to enable new platforms
Benefits
A full range of medical and dental benefits options
Disability insurance
Paid time off (inclusive of sick leave)
Other paid and unpaid leave options
Company
Wipro
Wipro is a technology services and consulting company focused on building solutions that address clients’ digital transformation needs.
10001+ employees
H1B Sponsorship
Wipro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2251)
2024 (2251)
2023 (2845)
2022 (2422)
2021 (2837)
2020 (2468)
Funding
Current Stage
Public CompanyTotal Funding
$2.29BKey Investors
Hasham TradersPremji InvestSociete Generale
2025-06-09Post Ipo Secondary· $590.71M
2024-11-08Post Ipo Secondary· $563.71M
2022-11-22Post Ipo Secondary· $31.65M
Leadership Team
Omkar Nisal
CEO, Europe and Member of Wipro Executive Board
Srini Pallia
CEO and Managing Director
Recent News
2026-01-06
Business Standard India
2026-01-06
Company data provided by crunchbase