A-Line Staffing Solutions · 12 hours ago
Help Desk Specialist
Louisville, KY
Contract
Hybrid
New Grad, Entry Level
$20/hr - $20/hr
0+ years expA-Line Staffing Solutions is seeking an IT Help Desk Specialist to provide Level 1 technical support for inbound events. The role involves resolving incidents via calls and chats while ensuring excellent customer service and maintaining accurate logs of interactions.
Human ResourcesInformation Technology
Hiring Manager
Devon Apel
Responsibilities
Handle Level 1 inbound calls/chats and accurately log interactions within the company’s incident management system
Conduct appropriate diagnosis/troubleshooting to resolve known conditions
Escalates problem tickets within department guidelines when unable to resolve
Maintain a basic understanding of supported hardware and software, as well as any corresponding operational procedures
Manage non phone/chat duties, assisting with alerts and self-service Incidents, and following up on unresolved incidents
Receive general instructions on routine work and detailed guidance from more senior members and Service Desk Leadership on all new tasks
Qualification
Required
0-2 years of IT customer service experience, with a basic understanding of computer concepts (PC fundamentals, Operating Systems) and support procedures
Basic oral and written communication skills
Strong organizational, analytical, and problem-solving ability
Ability to type up to 30 words per minute
A minimum of a High School Diploma or GED Required
Preferred
Associate's or Bachelor's Degree in Information Technology and/or relevant industry certifications, such as CompTIA A+, Net+, or CCNA
Company
A-Line Staffing Solutions
A-Line Staffing Solutions is a staffing and recruiting company specializing in pharmaceutical, medical, and IT staffing services.
501-1000 employees
H1B Sponsorship
A-Line Staffing Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2021 (4)
2020 (8)
Funding
Current Stage
Late StageCompany data provided by crunchbase