Smithfield Foods · 14 hours ago
Senior Customer Success Specialist
Suffolk, VA
Full-time
Onsite
Senior Level
5+ years expSmithfield Foods is an American food company with a leading position in packaged meats and fresh pork products. They are seeking a Senior Customer Success Specialist to manage the entire order process and ensure exceptional customer satisfaction, while also building strong relationships with top corporate accounts.
Food and BeverageHospitality
Responsibilities
Guide the order process from entry to delivery, both domestically and internationally. Ensure adherence to order management policies to reduce errors and maximize supply chain efficiency
Partner with Supply Chain and Transportation to reduce shortages, late deliveries, and OTIF deductions. Address customer shortages with root cause analysis and recovery options. Provide updates to customers, sales, and brokers on order status
Maintain accurate Customer Master Data to avoid delays in order entry. Assist Loss Prevention with issues related to incorrect or rejected orders. Work with Distribution Centers and Plants to prioritize orders and manage matrix leveling
Develop strong, trusted relationships with customers through proactive communication. Manage high volumes of requests, ensuring prompt issue resolution. Host calls with sales, supply chain partners, and customers to address concerns
Own customer accounts, maintaining accurate notes and tracking performance metrics. Promote increased order size, direct plant shipments, and customer programs. Manage order trackers to ensure visibility on shortages and delivery issues
Act as an escalation point for direct reports and supply chain partners. Support Team Leads in training and mentoring to align with the company vision and goals. Embrace change and promote the vision across the team
Deliver world-class customer service, exceeding expectations and creating “wow” moments. Present performance data on OTIF and fill rates, along with root cause analysis and countermeasures for improvement
Qualification
Required
Bachelor's Degree from an accredited four-year college or university and 5+ years' relevant experience in an analytical role; or equivalent combination of education and experience, required
Strong knowledge of Microsoft Office, Outlook with an emphasis on Excel and PowerPoint
Strong decision making and problem-solving skills
Strong written and verbal communication skills
Must be able to multi-task with many competing day-to-day activities with competing priorities
Flexibility to adapt to a varied work schedule
Must be able to maintain a high level of confidentiality
Requires travel, up to 15% of the time
All other duties as assigned
Preferred
Ability to accept constructive feedback
Ability to coach, lead and manage under conditions of ambiguity and uncertainty
Ability to manage conflict
Effective change management skills
Ability to work well with others in fast paced, dynamic environment
Ability to be kind, respectful, approachable and team oriented while building strong working relationships and a positive work environment
"Can" do attitude and solutions driven
Benefits
Relocation Package Available
Company
Smithfield Foods
Smithfield Foods is an American food company with a leading position in packaged meats and fresh pork products.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$454.11M2025-09-04Post Ipo Secondary· $454.11M
2025-01-28IPO
2013-05-29Acquired
Leadership Team
Shane Smith
President and Chief Executive Officer
Allyson Bouldon
Vice President, Chief Ethics and Compliance Officer
Recent News
2026-01-22
Business – Latest Financial & Stock Market News | New York Post
2026-01-22
FoodProcessing.com
2026-01-22
Company data provided by crunchbase