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Insomnia Cookies · 2 days ago

Shift Leader

Fairborn, OH

Part-time

Onsite

Entry Level

1+ years exp

Insomnia Cookies is a rapidly growing bakery known for its innovative delivery concept and a cult following of cookie lovers. The Shift Leader is responsible for providing exceptional customer service, maintaining operations during shifts, and leading the Cookie Crew team to ensure a productive and enjoyable experience for both guests and staff.

BakeryFood and BeverageFood DeliveryFood ProcessingRestaurants

Responsibilities

Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries

Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members

Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team

Support and work alongside the Cookie Crew

Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices

Manage cash handling and deposits

Qualification

Customer service experiencePoint of Sales systemsCommunication skillsTime managementLeadershipLift 40 lbsOutgoing personalityPatient demeanorDetail orientedMotivational skills